They have not sent us the list of dealers... if there is such a list Grecian may have it...Here is how the orders will be handled:
All available vehicles will be listed on the Polestar Limited Edition Page on
www.volvocars.us
· Web site will show the four Polestar Editions that are being produced - Black S60, Rebel Blue S60, Black V60 and Rebel Blue V60
· Customer clicks on "Reserve Now"
· For each variant all Polestar vehicle information including, model, color, vehicle number, approximate ETA, and if available or sold status will be listed
· Customer clicks on "Reserve Now" and data collection form will render including the three closest retailers once they enter their zip code, and they can select their chosen retailer.
· Upon submission of the form Customer will receive a Thank You email with selected retailer information, contact person at the dealership and their contact information; simultaneously retailer contact person receives email of Customer information and contact information
· Retailer will contact customer to schedule a test drive
Once appointment is scheduled (or in the case of a walk in customer please walk through online steps above first with the customer):
· Customer goes to the retailer to formally reserve the vehicle and go for a test drive
· Polestar Specialist along with Customer will call Volvo Customer Car Polestar Specialist at 1-800-433-XXXX to request desired vehicle and number; the call center will be open 8:30am to 5PM EST and voicemails will be returned in the order that they were received.
· Customer Care to certify vehicle availability or provide alternative number or model if necessary and confirm the vehicle is reserved, and give a firm ETA
· Retailer will accept deposit, obtain a signed buyers order and send signed order to
volvocus@volvocars.com
· Customer care will provide vehicle information to Sales Planning to arrange for shipping and badging, and sent to VCNA to update the website will be update with the unit as sold
Once vehicle arrives at the dealership
· Retailer Polestar Specialist to contact customer and schedule delivery, delivery must be done within 10 days of arrival of the vehicle to the dealership, verification of delivery and customer information is subject to audit
-Serdar