Really, the leather on this car is this bad, Really!
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    1. #1
      Junior Member Knolan's Avatar
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      Really, the leather on this car is this bad, Really!

      Hear me out and let me know how to proceed.

      So I posted a couple of months ago how the leather on my 2012 S60 was wearing between the legs and the dye was peeling away from the hide.

      The dealer stepped up and replaced the seat skin, no questions asked. Fast forward to last week, the dye is peeling from the same location on the seat and the drivers-side left bolster is now wearing the color away. No I don't wear chain-mail to work, or carry tools in my pockets like you might suspect.

      I picked the car up in June and it has a whopping 3500 miles on the clock.

      Should I:

      A. Take it back to the dealer for another skin replacement (seat and back)?
      or
      B. Escalate to Volvo North America?
      or
      C. Wait just before the lease expires to have it replaced under warranty.

      It truly bothers me that a car of this quality, in this day can suffer from this sort of an issue.
      My GD 2010 Passat CC's leather was better than this one.

      As an example, I had a 1995 850GLT with 175,000 on the clock and the leather was pristine when I sold her in 2007.

      I'm done now, appreciate you help and feedback.
      Last edited by Knolan; 11-15-2012 at 06:22 AM.
      Current: 2012 S60 T5 Saville Grey Beige/Black

      Wish I Still Had: 1995 850 GLT

    2. #2
      Junior Member Ride S40T's Avatar
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      A. Yes, you should be able to enjoy your ride as intended - what you're paying for.

      B. Yes, takes 3 minutes via the VCNA website.

      C. Yes, if it even has a hint of wear.

      Gotta stay on 'em to get change. It shouldn't be but usually is a battle.
      2015 S60 T6-RD / Passion Red / Nubuck Leather / Nav / Premium Audio / Front & Rear Park Assist / Rear Cam / ABL /eBLIS (Me)
      2005 S40 T5 / Passion Red / Black Leather / Dynamic Sport / Geartronic / Premium Audio w/Sub / Sculptors / IPD stuff (Lucky Son)
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    3. #3
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      The quality of the leather is actually very good, so your problem is really odd. The fact that it's now happened twice might indicate that the issue could be with the foam liner interacting with the leather covering. There might be some chemical contaminant in the liner that's causing the problem. If this is the case, a complete seat replacement might be the only option for a permanent fix.
      Stan
      In the White Mountains of northern New Hampshire
      2012 Volvo S60 R-Design; Passion Red, Climate and BLIS
      2013 Porsche Boxster S (981 S), Platinum Silver, 6 speed manual, 20" Carrera S wheels

    4. #4
      Member GregK's Avatar
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      Quote Originally Posted by saholz View Post
      The quality of the leather is actually very good, so your problem is really odd. The fact that it's now happened twice might indicate that the issue could be with the foam liner interacting with the leather covering. There might be some chemical contaminant in the liner that's causing the problem. If this is the case, a complete seat replacement might be the only option for a permanent fix.
      That's what I was thinking......once maybe, but twice??? I would be looking for the actual cause.........
      2012 S60 T5 (OSD 4-2012) Ember/Offblack l Premium,Multimedia,Climate,Dynamic l BLIS/PCC/ABL/F&R Park Assist/Sport Pedals/Chrome Endpipes

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    5. #5
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      A. - Take it back to the dealer. I'm having similar issues on my 2012 S60. passenger side is flaking and driver side bolster is wearing.
      I had similar issues on my 07 S60r with the nordkap dyed seats. I had the driver seat replaced three times under warranty in 28K miles.

      B. Escalate to VNCA also. Make sure they are aware of the problem, and that its not an isolated incident.

      C. Defintely don't wait. Its easier for the dealership to say that its "normal wear and tear" at that point.

      As for the comment on the CD 2010 VW CC, 98% of those cars were build with Leatherette, ie very high end vinyl. Thats the same stuff used in Audi'ts and BWM's. Unless you had a VR6 more than likely its not real leather, hence the reason its holding up so well.
      1998 Volvo C70 - Mystic Silver/Charcoal, Stage III
      2007 Volvo S60r - Electric Silver/Nordkap - SOLD, and Missed.
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    6. #6
      Junior Member Knolan's Avatar
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      Team,

      Thank you for the advice, I appreciate your responses. I plan to escalate to the dealer and VCNA at this point. I'll report back with my findings.

      PM,

      The seats in my CC were actually leather and not leatherette, as I specifically ordered it that way. You are correct, the leatherette wears like iron and apart from the smell (leather) it's hard to differentiate them in cars these days, especially in BMWs.

      Happy Holidays!!
      Current: 2012 S60 T5 Saville Grey Beige/Black

      Wish I Still Had: 1995 850 GLT

    7. #7
      Junior Member mr_raider's Avatar
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      What color do you guys have?
      2012 Ice White S60 T6 AWD
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    8. #8
      Junior Member Knolan's Avatar
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      Quote Originally Posted by mr_raider View Post
      What color do you guys have?
      Beige seats/black interior
      Current: 2012 S60 T5 Saville Grey Beige/Black

      Wish I Still Had: 1995 850 GLT

    9. #9
      Junior Member Verno's Avatar
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      Same here Beige seats, not a problem so far 13k.

    10. #10
      Junior Member RobotDoctor's Avatar
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      I have Beige seats with Off Black interior and have no issues like this on my seats after 11,000+ miles. I agree that the underlying issue is most likely within the seat (foam or other material) and needs to be addressed. Why can't the seats be replaced entirely?
      2012 S60 T5, Savile Grey/Beige-Off Black interior, Premium, Technology, Climate, Dynamic packages, BLIS, F&R Park Assist, PCC, Xenon headlights, Urban wood and chrome tail pipe accents.

    11. #11
      Junior Member Knolan's Avatar
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      I'm sure they are forced to replace the skins first, then if the issue persists then maybe they will replace the entire seat. The passenger side and rear seats are fine and are used quite often and shown no signs of worn off tanning.

      On a side note, I have 2 other issues to bring to their attention at the next service.

      1. The Sirius/XM reception is really bad, cuts out often under bridges and takes forever to change from one station to another. My Infiniti's XM always has reception, never cuts out, so I suspect a software issue, or my best guess is an inferior XM receiver selected to cut costs.

      2. When in Sport mode, the downshift from 2nd to 1st is so harsh that it feels like I left a half-shaft in my driveway. I avoid Sport mode for now hoping there is a software fix or the transmission can be reset. I recall that my 2007 530i's transmission can be reset by some combination of depressing the throttle and having the ignition in the auxiliary position. Anyone aware of a short-cut for the Volvos??
      Current: 2012 S60 T5 Saville Grey Beige/Black

      Wish I Still Had: 1995 850 GLT

    12. #12
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      Quote Originally Posted by Knolan View Post
      I'm sure they are forced to replace the skins first, then if the issue persists then maybe they will replace the entire seat. The passenger side and rear seats are fine and are used quite often and shown no signs of worn off tanning.

      On a side note, I have 2 other issues to bring to their attention at the next service.

      1. The Sirius/XM reception is really bad, cuts out often under bridges and takes forever to change from one station to another. My Infiniti's XM always has reception, never cuts out, so I suspect a software issue, or my best guess is an inferior XM receiver selected to cut costs.

      2. When in Sport mode, the downshift from 2nd to 1st is so harsh that it feels like I left a half-shaft in my driveway. I avoid Sport mode for now hoping there is a software fix or the transmission can be reset. I recall that my 2007 530i's transmission can be reset by some combination of depressing the throttle and having the ignition in the auxiliary position. Anyone aware of a short-cut for the Volvos??
      Have you had the Sensus 3.0 update done? That resolves many of the issues you've noted.
      Stan
      In the White Mountains of northern New Hampshire
      2012 Volvo S60 R-Design; Passion Red, Climate and BLIS
      2013 Porsche Boxster S (981 S), Platinum Silver, 6 speed manual, 20" Carrera S wheels

    13. #13
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      Quote Originally Posted by Knolan View Post
      I'm sure they are forced to replace the skins first, then if the issue persists then maybe they will replace the entire seat. The passenger side and rear seats are fine and are used quite often and shown no signs of worn off tanning.

      On a side note, I have 2 other issues to bring to their attention at the next service.

      1. The Sirius/XM reception is really bad, cuts out often under bridges and takes forever to change from one station to another. My Infiniti's XM always has reception, never cuts out, so I suspect a software issue, or my best guess is an inferior XM receiver selected to cut costs.

      2. When in Sport mode, the downshift from 2nd to 1st is so harsh that it feels like I left a half-shaft in my driveway. I avoid Sport mode for now hoping there is a software fix or the transmission can be reset. I recall that my 2007 530i's transmission can be reset by some combination of depressing the throttle and having the ignition in the auxiliary position. Anyone aware of a short-cut for the Volvos??
      I had a recent Sensus update that seems to have fixed the Sirius problem. Still cuts out more than my Audi and Saab did (under bridges in particular), but changing stations seems to be fairly quick?

      I have noticed a few hard downshifts from 2 to 1, so I guess I am not alone? Funny my wife has a 2013 XC70 T6 and we have never felt that in her car?

    14. #14
      Junior Member Knolan's Avatar
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      Quote Originally Posted by saholz View Post
      Have you had the Sensus 3.0 update done? That resolves many of the issues you've noted.
      Stan,

      I pushed for the Sensus update twice at previous visits to address the seats and the service adviser indicated that my car was not eligible for 3.0, which is either them balking to upgrade the software or they are unaware of the 3.0 update. I will keep asking.


      On a side note, I spend most of my childhood winters in New Hampshire skiing and dearly miss the village of Jackson and making late afternoon runs down the Polecat trail at Wildcat Mountain, it's a beautiful place!!
      Current: 2012 S60 T5 Saville Grey Beige/Black

      Wish I Still Had: 1995 850 GLT

    15. #15
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      Really, the leather on this car is this bad, Really!

      Quote Originally Posted by saholz View Post
      The quality of the leather is actually very good, so your problem is really odd. The fact that it's now happened twice might indicate that the issue could be with the foam liner interacting with the leather covering. There might be some chemical contaminant in the liner that's causing the problem. If this is the case, a complete seat replacement might be the only option for a permanent fix.
      This happened to me on my 2010 XC60. I had the drivers seat leather replaced three times in 6 months/18k miles.
      2001 Mercedes Benz ML55 AMG Black Opal/Anthracite
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    16. #16
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      Call Volvo customer service, explain the issue, and they will get your car entered into the computer for the update. I had the same problem with my dealer and they were able to get the update scheduled within a week of my call.

      Jackson's a beautiful little town and hasn't changed much. North Conway is still the tourist/shopping mecca of northern New Hampshire. I'm located on the other side of Crawford Notch, not too far from Franconia Notch and Littleton. I'm heading out now for the annual snow tire mounting ritual. :-)
      Stan
      In the White Mountains of northern New Hampshire
      2012 Volvo S60 R-Design; Passion Red, Climate and BLIS
      2013 Porsche Boxster S (981 S), Platinum Silver, 6 speed manual, 20" Carrera S wheels

    17. #17
      Member EngTech's Avatar
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      Sounds like the Prep Guy had - cleaned the Seats in Very Cold weather . ( Water Damage from Freezing )

      3 Times Lemon or get a - New Red Interior
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    18. #18
      Member dhorvath's Avatar
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      Quote Originally Posted by Knolan View Post
      Stan,

      I pushed for the Sensus update twice at previous visits to address the seats and the service adviser indicated that my car was not eligible for 3.0, which is either them balking to upgrade the software or they are unaware of the 3.0 update. I will keep asking.


      On a side note, I spend most of my childhood winters in New Hampshire skiing and dearly miss the village of Jackson and making late afternoon runs down the Polecat trail at Wildcat Mountain, it's a beautiful place!!
      Repeat after me (to the service advisor): "I seem to have problems with the USB dropping out when I'm trying to play music". That gets them to do the install. I picked that up from another thread here.
      2012 S60 T5 Vibrant Copper/Beechwood, Premium, heated seats, front/rear park assist. Via OSD (April 2012). All-Weather Mats and Mud Guards added at delivery, LED License plate lights once at home.

      3,000 miles in 6 countries over 21 days during OSD.

    19. #19
      Member dhorvath's Avatar
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      Which leather do you have Knolan?

      I have the Beechwood in a 12/2011 manufactured MY2012 S60 T5 OSD picked up 4/2012. 3,000 miles in Europe, over 9,000 miles back in the US -- about 6 months of driving total -- seats still look great. I have not treated them (although I bought the Volvo cleaning kit).
      2012 S60 T5 Vibrant Copper/Beechwood, Premium, heated seats, front/rear park assist. Via OSD (April 2012). All-Weather Mats and Mud Guards added at delivery, LED License plate lights once at home.

      3,000 miles in 6 countries over 21 days during OSD.

    20. #20
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      I recently had a white loaner S60 with the all tan interior. The car had 26K on the clock and the drivers seat was trashed. The other seats looked pretty worn too. I have a black and tan interior and my drivers seat is looking somewhat worn in spots too (no chains worn by me either) 14K on the clock. While I was at the dealership I sat in a 13 and noticed that they had different leather with different texture. The dealer also told me that there is no more black and tan option. Maybe they changed it up to fix the problem.

    21. #21
      Junior Member Knolan's Avatar
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      Quote Originally Posted by dhorvath View Post
      Which leather do you have Knolan?

      I have the Beechwood in a 12/2011 manufactured MY2012 S60 T5 OSD picked up 4/2012. 3,000 miles in Europe, over 9,000 miles back in the US -- about 6 months of driving total -- seats still look great. I have not treated them (although I bought the Volvo cleaning kit).
      I have the beige with black accents.
      Current: 2012 S60 T5 Saville Grey Beige/Black

      Wish I Still Had: 1995 850 GLT