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    Type: Posts; User: omnimax

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    1. Also want to add, Carmax has a 5-day/500 mile...

      Also want to add, Carmax has a 5-day/500 mile money back guarantee so what I did was the day after taking delivery of the car, I took it to my local Volvo dealer to do an inspection (cost $190 for...
    2. I got my 2016 XC90 from CarMax along with...

      I got my 2016 XC90 from CarMax along with MaxCare. Volvo dealers will still honor the OEM warranty as long as you're within the 4yr/50K limit. I used the carmax warranty once to help cover $2400 in...
    3. As mentioned numerous times in this post, 2016s...

      As mentioned numerous times in this post, 2016s have issues and are of course riskier to get. That doesn't mean there aren't ways to mitigate it if you really want to get into something now. I have a...
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      I had an issue where the seams around the front...

      I had an issue where the seams around the front distance indicator housing was coming apart, exposing the foam underneath. I went to the dealer and they replaced it under warranty, no questions asked...
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      Got a 2016 XC90 Inscription with 53K miles now. I...

      Got a 2016 XC90 Inscription with 53K miles now. I got it from CarMax and got maxcare warranty on it. All service up to 50K was done at dealer. Experience has gone down hill recently so not sure...
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      Having going through an experience and not having...

      Having going through an experience and not having CPO protection - The safest route IMHO, get a CPO, look at VIP and all the other dealer advice others have given.

      I wouldn't rule out a 2016 but...
    7. https://www.theguardian.com/money/2019/oct/07/volv...

      https://www.theguardian.com/money/2019/oct/07/volvo-repair-bill-warranty-v60

      Came across this article and it has me spooked...I have everything in writing from the dealer but this is kind of scary...
    8. thanks for the insight and assurances (as well as...

      thanks for the insight and assurances (as well as from other folks)!

      I asked if I could purchase an additional warranty and it looks like I can. I'm wondering if I can should purchase one for like...
    9. Even if the pistons need to be replaced? the...

      Even if the pistons need to be replaced? the engine can still stay in the car during this job?
    10. Agreed that Volvo came up big for me on this one...

      Agreed that Volvo came up big for me on this one given my situation.

      But I must say, I'm nervous...rebuilt engine and then re-attached to car, my mind is going crazy thinking about all the things...
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      Yeah, the owner needed to bring the car into the...

      Yeah, the owner needed to bring the car into the dealer for another service and they would replace the plugs at the same time. Volvo explicitly started they will NOT notify customers about the spark...
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      I'm currently at the tail end of the long episode...

      I'm currently at the tail end of the long episode with my NON-CPO MY16 XC90 (spark plug came apart, damaged part of the engine) and while Volvo took care of me, I can feel OP's pain on this. I must...
    13. Thanks for the tips. I hope the service advisor...

      Thanks for the tips. I hope the service advisor will give me a maintenance checklist afterwards. I've always used 91 octane gas here. When the CEL came on, I was accelerating on an on-ramp. The...
    14. I don't know who makes it. I'll ask on Monday...

      I don't know who makes it. I'll ask on Monday when I go to the dealer to get a status check.

      Yeah it's crazy how a spark plug could fail like this. I guess technically it's completely possible...
    15. Sidwin - Great video on detonation, thank you. ...

      Sidwin - Great video on detonation, thank you.

      To briefly re-cap how I got here because I see a lot of questions - the spark plug was replaced as part of the service action campaign at 26K miles....
    16. New update. Volvo agreed to good will support!...

      New update.

      Volvo agreed to good will support! They requested $500 out of pocket which I'll gladly pay.

      The damage: The explanation I got was that the spark plug coming apart in the cylinder...
    17. Many thanks to MyVolvoS60 and others for the...

      Many thanks to MyVolvoS60 and others for the support and guidance through this!!! I didn't realize how emotionally attached I am to my XC90 so this thread/forum really helped me so THANK YOU

      I...
    18. Got an encouraging update. I approved the...

      Got an encouraging update.

      I approved the dealer to do testing and now I got news from the dealer that Volvo approved the tear down of the engine. I emailed for clarification on whether this...
    19. I guess I got unlucky I suppose...

      I guess I got unlucky I suppose...
    20. Correct, this is an appeal for good will support....

      Correct, this is an appeal for good will support.



      But personally, this is leaving a very sore taste in my mouth and has affected me emotionally given how much I loved the car prior to this...
    21. So I got an update today after speaking with the...

      So I got an update today after speaking with the service mgr. He said that Volvo is requesting a couple of engine tests, like compression and something else I can't recall right now. Said they can do...
    22. I'm not sure that Volvo knows that I would think...

      I'm not sure that Volvo knows that I would think they most likely do. The dealer to call it in to Carmax initially but they denied the claim as spark plugs aren't covered, hence why I'm down this...
    23. Right, that's what I'm hoping for from Volvo. The...

      Right, that's what I'm hoping for from Volvo. The plugs were replaced but they didn't even survive half of their service life. I'm still reeling from Volvo denying my claim for the 1st time so I'm...
    24. Thank you. I thought this case would be...

      Thank you.

      I thought this case would be pretty cut/dry but apparently it isn't. Some friends and relatives even suggested that I go to the media with this due to how egregious this situation is....
    25. the service mgr explained that the way Volvo does...

      the service mgr explained that the way Volvo does it is that the replacement of plugs under the service action was meant to bridge the gap to the end of the regular warranty. No new warranty thread...
    26. I don't believe the spark plug change was...

      I don't believe the spark plug change was considered required otherwise, it would have been a recall (which is what it should have been).
    27. The dealer said VIP would have covered this so if...

      The dealer said VIP would have covered this so if you got it, you should be ok. I didn't have VIP because I bought my car used from CarMax and this apparently was a loop hole in their MaxCare...
    28. Things kind of turned for the worse.... I...

      Things kind of turned for the worse....

      I spoke with the service mgr this morning and he was very sympathetic to my plight. He fully agrees that a spark plug just should not break, let alone have...
    29. Got the receipt for the spark plugs being changed...

      Got the receipt for the spark plugs being changed out at 25K miles when I took my car in for a wiper issue. This is even more galling to me, plugs didn't make it past 1/3 of its service life!



      ...
    30. Thanks for the help! 1 - I'll get a copy. ...

      Thanks for the help!

      1 - I'll get a copy.

      2 - I didn't think about it that way. Right now, my car is sitting at the dealer while the dealer waits on a response from Volvo NA. I guess should it...
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