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    Type: Posts; User: gunshow

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    1. Replies
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      I am pretty sure this has been said numerous...

      I am pretty sure this has been said numerous times but worth repeating.


      NOW HERE IS THE GOOD STUFF:

      Volvo "strongly encourages we continue updating SW during services". They are strongly...
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      Looks like China is doing Volvo's customer...

      Looks like China is doing Volvo's customer service now and what does this sh*tty response mean? Tech and I weren't lying despite all the people being doubtful because volvo didnt tell them personally...
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      Right now, the software is still .01 cents....

      Right now, the software is still .01 cents. TECHNICALLY it is free.

      BUT how does Mr/Mrs Customer get it into their vehicle? Just trying to bring this to everybody's attention.

      Volvo released a...
    4. Great sales yet broken promises to customers.

      Great sales yet broken promises to customers.
    5. Replies
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      I think you guys are missing the fine print or...

      I think you guys are missing the fine print or not reading between the lines Volvo put out there....

      Volvo says "we will provide your vehicle with Free software updates" BUT they do not say they...
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      Software 2.0 was a seperate job on the work order...

      Software 2.0 was a seperate job on the work order with a separate op code that paid us 1/2 hour.

      For people asking, i think the dealer (highly unlikely) should pay us the 1/2 hour or charge the...
    7. Replies
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      I was never mad at the customer and I apologize...

      I was never mad at the customer and I apologize if it seems that way. I am/will be agitated if anybody thinks I will work for free and accept the risk of SW downloads all for free.



      As far as...
    8. Replies
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      If you find one in America, let me know. Its...

      If you find one in America, let me know. Its unheard of but you may know better than us technicians.

      BTW, i work for a fanstastic dealer. Best one I worked for in the US.
    9. Replies
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      You are 100% correct and I agree with you BUT.......

      You are 100% correct and I agree with you BUT.... Dealers across America do not pay technicians unless they are reimbursed by Volvo (warranty) or customers.

      So... starting today I just lost 5...
    10. Replies
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      Its pretty stupid to not believe us when we are...

      Its pretty stupid to not believe us when we are reporting directly from Volvo themselves. How asinine can someone be?





      Software 2.0 updates should NEVER be charged for the software itself....
    11. Replies
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      Time for a revolution and revolt my friend. I...

      Time for a revolution and revolt my friend.

      I will actively tell future techs and kids looking to go to automotive school to steer clear of Volvo and flat rate shops. Once the industry has more...
    12. Replies
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      Volvo wants us techs to do more free work.......

      Volvo wants us techs to do more free work.... they have been screwing us for years and its getting worse now that they have to cut $219 million in spending as well as 750 layoffs.
    13. Replies
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      Dealerships across this country do not pay a...

      Dealerships across this country do not pay a technician unless they are reimbursed by Volvo (warranty) or a customer (customer pay work). It is very very rare to be paid "internal" for work.
    14. Replies
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      You guys are welcome and I apologize for showing...

      You guys are welcome and I apologize for showing my frustration/anger.
    15. Replies
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      I am working with management to still get 1/2...

      I am working with management to still get 1/2 hour but at a reduced rate for the customer... something like $40-$50. I want to ensure out customers are happy despite volvo once again cutting us at...
    16. Replies
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      Jesus man, let me break this down very simple. ...

      Jesus man, let me break this down very simple.

      Volvo make software update (as usual).

      Software update available for your car (as usual).

      I dont work for free. I need money to feed family (as...
    17. I dont really need to respond to such stupidity...

      I dont really need to respond to such stupidity but I will.

      Oil changes does not equal service.

      10k/20k/30k no equal oil change

      oil change not same thing as a yearly maintenance.
    18. Replies
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      Tomorrow, customers will know when coming in for...

      Tomorrow, customers will know when coming in for a service that SW is no longer a free labor item provided by Volvo.

      If I didn't post today, customers would post tomorrow. Blow back delayed a day...
    19. worth repeating.

      worth repeating.
    20. Replies
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      This is silly, nobody will report on it. Volvo...

      This is silly, nobody will report on it. Volvo tells us, the dealer, so then we are forced to break the news to customers (absorbing the anger). OR Volvo expects us techs to do more work for free.
    21. Replies
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      Volvo’s Service 2.0 is the package that we offer...

      Volvo’s Service 2.0 is the package that we offer to our customers as a complimentary enhancement when they service their Volvo. Service 2.0 consists of the same software that can be found in our PDS...
    22. Replies
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      Email Volvo and tell them. Let them know (not us)...

      Email Volvo and tell them. Let them know (not us) that you'll consider another brand because of their penny pinching and broken promises.

      My general manager cant do anything. My service manager...
    23. Replies
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      I am not defending them. In fact I am against...

      I am not defending them. In fact I am against them right now.

      But if they're too cheap to pay us to update your car or pay us to do proper repairs on a vehicle (I.E. piston replacement), what...
    24. Replies
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      Apple and Microsoft are software companies and...

      Apple and Microsoft are software companies and their software updates one product (your iphone for example). That is their #1 specialty.

      I doubt Volvo, a car company trying to pinch pennies and...
    25. Replies
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      You are not understanding. When SW fails, the...

      You are not understanding.

      When SW fails, the car is dead. LITERALLY nothing turns on. You want this in your garage? At a rest stop on the highway?





      This is literally what we do. Hook...
    26. Replies
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      Volvo doesnt tell us what the rest of the world...

      Volvo doesnt tell us what the rest of the world warranty pays or does. My assumption is company wide/worldwide. BUT the rest of the world has salary/hourly technicians and not flat rate so they...
    27. Replies
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      When the SW crashes, usually for no reason at...

      When the SW crashes, usually for no reason at all, it turns the car into what we call "upside down" mode. Many modules crash and stop talking. This requires individual sw reloads to each dead module...
    28. Replies
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      OTA is no more special or "secure connection"...

      OTA is no more special or "secure connection" than the wifi SW downloads we do at the dealer. It is also no more secure than ethernet.

      I am not taking offense to anything but its stupid to say OTA...
    29. Replies
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      That is a good dealer and may be paying their...

      That is a good dealer and may be paying their techs internally to perform the updates.

      Due to the gamble of SW crashes and cars going "upside" down, I/we will not be doing anything for free.
    30. Replies
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      Apparently you should work for Volvo, nbvolks....

      Apparently you should work for Volvo, nbvolks. You know more than us.
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