Well I promised an update on my situation. My CB Shaft bearing failed in November '09 at 55,000 miles (5 months out of warranty). Since this time I have been trying to get Volvo to cover my $5,000 repair bill. I wrote a letter to Mr. Doug Speck, CEO of Volvo Cars of North America describing my situation and the information I gathered from Swedespeed. The response received from Volvo's Executive Management Specialist was, and I quote, "We have reviewed the history of your vehicle and understand that you are dissatisfied with the need for certain repairs, but your vehicle is outside of warranty guidlines and no further warranty coverage will be offered. Also, we have verified that no recall exists in regard to the part that has failed in your XC90....."
The letter continues on to say, "please know that Volvo Cars of North America performs their own research regarding quality assurance and part failure and in no way finds internet claims as an accountable measure of product quality"
The letter ends as follows, "Although we do value you as a member of the Volvo family, regrettably, we are not in a position to accommodate your request or consider this matter further."
Folks, I need a little help here. I'm not ready to let go of this matter and could certainly use some concrete information from those who have had their repair costs covered by Volvo NA, not their dealers. Obviously, internet claims are useless. It's a lot to ask, but if anyone can provide private info it would be of great help, I believe my email address should be listed in my Swedespeed profile if you are uncomfortable with posting.
I get a good laugh out of Volvo hiding behind the fact that there is no recall. It's not difficult math to calculate what the cost to Volvo would be if they had to bring every 2005 XC90 with a V8 engine (predating engine #6833), in to have a weeping hole drilled and possible replacement of bearings. My dealer billed me $2,184 in parts and 2,430 in labour. I'm figuring it would be an expensive recall and Volvo is going to avoid this issue like the plague!