I recently purchased a new 2013 XC60 R-Design. Part of the deal was that a trailer hitch was to be installed at a later date. Today was the day I scheduled the hitch to be installed. When I picked up the car I was horrified to see what they had done. The hole they cut into the valance was not only huge but not centered, straight, or even the same type of corner (one sharp angle and one rounded). Once the service advsor looked at it he said nothing to defend the work and simply said that they would order a new valance and make the hole smaller. Needless to say I am not thrilled and my wife (her car) is beyond upset. Right now I am not confident that they can do the job right the second time. If some of you with R-Design models with trailer hitches can post some pictures of the cutout I would appreciate it.
Here is a pic of how it is now
BTW here is a pic of the other Volvo in the fleet