I ordered a 2016 XC90 T8 in early March for European delivery (OSD) from my local dealer in Toronto (Volvo Villa) and provided a 10% deposit by wire transfer. The T8 was to be our third XC90 and to replace my wife's existing 2009 XC90 V8 R-Design. Shortly thereafter, I received an order confirmation with an early Nov. delivery. Later this spring, I was notified there were production delays on the T8 and my delivery was being pushed back by about 6 weeks to mid-Dec. When I spoke to Volvo Villa and advised them this seemed like a very long wait, even for a new model, Volvo then issued a revised order confirmation with a Nov. 23rd delivery date.
Last week, I contacted Volvo's travel agent to book our flights to Gothenburg for pick-up of the vehicle in late Nov. Before the travel agent confirmed the flights and issued tickets, Volvo Villa contacted me to say their was a problem with my order, namely that I never wired the deposit! After expressing my disappointment that it took them exactly 6 months to the day to advise me there was potentially a problem with the deposit, I worked with my bank, obtained a wire transfer receipt, and then low and behold Volvo confirmed this morning that they in fact had my deposit of $9,320 this whole time. In the same communication, they also advised there were further delays GLOBALLY with the production of the T8 and it would now be a "Spring" 2016 delivery. When I asked what they meant by spring, they issued a further revised delivery date of Feb. 26th on our order confirmation.
This lack of service and communication from Volvo and its local dealer, Volvo Villa, is a huge disappointment to this repeat Volvo purchaser and I wanted the Swedespeed community to be fully aware, before falling into a similar situation. We are no longer excited about a new XC90 or the trip to Sweden to pick it up. In fact we will be cancelling the order, pending any intervention by Volvo's NA President to call me and apologize in person for their exceptionally poor handling of this new car purchase on all fronts. I am willing to bet anyone on this forum, including Grecian, that no one from Volvo NA will ever give me the professional courtesy of a call (however should I be proven wrong, my contact information and all of the above details can be confirmed with Aaron Chuang at Volvo Villa).
As an aside, I also purchased a new Porsche Cayenne this spring for myself. The sales process with my dealer was nothing short of fantastic. I was given a delivery date, which they met, and was emailed when the vehicle was being painted at the factory, again when it landed in Canada, and once more when it was delivered to the dealership (with photos attached). Start to finish a great purchase experience and night and day from the above failings of Volvo. I guess my wife can also look forward to a new vehicle made in Germany.