The day has come where I too have decided ARD is a bag of male parts
This story is really long, so tl;dr Robert offered me a good setup for forged internals, then failed to delivery information and parts in a timely fashion all while my car was down (I ended up buying from Viva after 3 weeks of headache). Then, they sent me a cloned ECU with core which didn't work at all, and refused to give me my money back. They claimed that I didn't give them a chance to fix the issue, but I wasn't able to spend 2 or more weeks waiting for them to come back to work from their "family emergency" so I had to take my business elsewhere in the meantime.
I'm sure I missed some details.. but..
*** UPDATE *** I just noticed that they removed their "star rating" and reviews from Facebook, because I posted a nasty review there. They completely removed it because I wrote a nasty review. That seems a little unfair, right?
So, basically - My tune from ARD is ****. It produces knock like it's nobody's business, and lead to the cracking of cylinders on two motors (going on my third)
I had been speaking with ARD for MONTHS about him making me an updated tune for my car since it wasn't performing correctly. I wasn't aware it was knocking until years after when I learned enough on how to do some basic data logging. So, I blew a second motor before he could provide me an improved tune.
Since I had blown the motor already, I spoke on the phone and through email to have ARD provide forged internals for me on an 81mm block. That basically never happened.
I asked Robert to give me the dimensions of the set of 147mm rods he suggested for weeks so that way I could have JE custom make me some pistons, because JE's production time is nearly half that of Wiesco. Robert wouldn't fill out the order form for me because it's "against his company policy". So, since he wouldn't fill it out (even though JE and Wiesco are partners, and it's not a conflict of interest) I asked him for the dimensions of the rods so I could fill out the form myself. Keep in mind, weeks had gone by before he first refused to fill it out, then more weeks went by and I still didn't have the dimensions of the rods I intended to purchase.
During this waiting period, they decided that there was such a pressing family emergency that nobody of any competence could run the shop and fulfill orders. So I was waiting yet again. I spoke with their daughter whom was useless, she wasn't able to get the information I needed. I didn't want to pay for the rods until I knew I could have pistons made, and they couldn't make them without dimensions.
They told me it was against company policy to provide details about the manufacturers parts, part numbers, dimensions, etc. WTF? Are you kidding me? So, I can't know what I'm buying until it shows up?
Either way, this isn't where stuff hit the fan. I ordered a cloned ECU for a car through my place of business. I sent the ecu to be cloned in, and it took nearly 3 weeks for the ECU to return with a cloned copy. Of course, it didn't work at all. No crank, nothing. At this point, they had already left the office for "up to two weeks or longer" and weren't able to rectify the non-working ECU. So because MY customer was waiting for their car to be driveable with the cloned ECU that was supposed to work, I couldn't make them go without a car for another two weeks or more (on top of the 3 weeks it took ARD to send a clone) I asked for a refund since they had a family emergency and couldn't fix the problem.
She wasn't happy and offered me $80 of my $225 spent on the clone.
I wasn't going to accept that. She got mad because I didn't give them a chance. Well, sorry if you have stuff going on, I've got customers without cars. I can't wait around for you to do whatever you need to do and not run your business, that's unacceptable. So I demanded my full refund.
At this point, they did give me my refund back, but then decided that they didn't ever want to do business with me again....
But wait, my tune is still garbage.
I've emailed several times, and called, my calls are hung up on and emails are going ignored, all because I asked for a refund on a defective product. Not to mention I waited nearly 5 weeks for them to NOT give me anything else I needed. So all of this time I've been without a car.
FINALLY Connor (CMOD) at Viva came to the rescue and got me what I needed.
So now I've got a garbage tune, and Michele has a grudge against me for making them lose $200.
Not to mention, their softloader failed and bricked an ECU for one of my friends, which he had to pay out of pocket for. Also, this wasn't the first time their cloned ECUs and tuned ECUs failed to work in cars I've worked on.
So, please, don't ever give them your business. They can't manage to do anything correctly.