LA Dealer for Service?
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    1. #1
      Junior Member
      Join Date
      Jun 2017
      Location
      Los Angeles
      Posts
      35

      LA Dealer for Service?

      I bought my car at Rusnak in Pasadena, was curious if anyone here had experience over there as I've found mixed reviews on them. My sales guy was somewhat of an enthusiast and intro'd me to a tech who was mod friendly after inquiring on P* tune and rear sway.

      Wondering if Galpin or another LA-area dealer is a better place to take it in.

      Appreciate any help!

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    3. #2
      Junior Member
      Join Date
      Mar 2017
      Location
      Southern California, USA
      Posts
      292
      Quote Originally Posted by taxi_driver View Post
      I bought my car at Rusnak in Pasadena, was curious if anyone here had experience over there as I've found mixed reviews on them. My sales guy was somewhat of an enthusiast and intro'd me to a tech who was mod friendly after inquiring on P* tune and rear sway.

      Wondering if Galpin or another LA-area dealer is a better place to take it in.

      Appreciate any help!
      I live exactly in the middle between Rusnak and Volvo of Orange County. I bought MY17 XC90 T8 from Rusnak because they were by far, the best deal anywhere in CA, AZ and NV (I shopped them all via email).

      Because I bought from Rusnak, they gained my business for service and I've only had to visit twice for minor issues. I'm still 5k from next service... The facility is dated and not what I would call a premier facility. The service advisor was responsive when I was present but once off site follow-up or others contacts to him go unanswered.

      I've been tempted to try Volvo of Orange County because their facility is modern and more of a premier looking facility; however, they would not bargain on the sale of the car, probably the worse price offered out of the dozens of dealers I contacted.

      Other dealers are just too far...
      Last edited by sdedson; 06-14-2017 at 08:38 PM.

    4. #3
      Junior Member
      Join Date
      Apr 2017
      Posts
      2
      Quote Originally Posted by taxi_driver View Post
      I bought my car at Rusnak in Pasadena, was curious if anyone here had experience over there as I've found mixed reviews on them. My sales guy was somewhat of an enthusiast and intro'd me to a tech who was mod friendly after inquiring on P* tune and rear sway.

      Wondering if Galpin or another LA-area dealer is a better place to take it in.

      Appreciate any help!
      I've had good experiences with Galpin.

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    6. #4
      Junior Member ndotym's Avatar
      Join Date
      Jan 2007
      Location
      L.A.
      Posts
      221
      Culver City Volvo, excellent customer service, service department state of the art, service techs extremely knowledgeable.

    7. #5
      Junior Member
      Join Date
      Nov 2016
      Location
      Los Angeles
      Posts
      53
      Culver City Volvo was by far the worse service experience of any vehicle I've ever owned.
      2017 XC90 T8 R-Design
      Southern California

    8. #6
      Junior Member
      Join Date
      May 2019
      Posts
      45
      While I'd never buy a car from Galpin Volvo (wife and I were ignored in two occasions when I was looking to buy my new S60 - bought it from Ontario via a broker - and recently an XC90), their service department seemed to be all about service on my first visit. They have a Starbucks in there and give you a free cup of regular coffee and offer a Lyft back home after drop-off. Pleasant people in service.

      Sent from my Pixel 2 XL using Tapatalk

    9. #7
      Volvo Orange County is offering 20% off brakes (except R models) right now, until Nov 26, 2019.

    10. #8
      Junior Member
      Join Date
      Feb 2016
      Location
      NA
      Posts
      622
      Once you are out of warranty I recommend JK Volvo Specialists in Pasadena. Very honest business practices and technicaly proficient.

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