Our salesman (someone who specializes in OSD orders) omitted the Linear Lime décor we requested in our original order. I know there’s a wealth of experience and knowledge here, so I’m reaching out for advice on next step. I apologize for the lengthy message below, but wanted to share the relevant dates/info.
7/21 – Visited dealer for MY18 XC60 test drive. Discussed and reviewed options, including interior selections. After reviewing trim samples, the three of us (salesman, husband and I) all agreed Linear Lime looked best with the Amber interior I selected. We requested a XC60 Inscription with Luxury seat package, Convenience package, Advanced package, Vision package, air suspension and B&W speakers. Items to be added at FDC were front and rear mud flaps, floor mats, cargo mat, bumper cover, sports pedal, wheel bolts and extra remote key. Also requested Polestar installed at FDC if available by our delivery date. Only outstanding item was exterior paint color selection.
7/25 – Contacted salesman and requested Luminous Sand. Colors we discussed on 7/21 included Bright Silver, Electric Silver and Osmium Grey, all with Amber interior with Linear Lime decor.
7/26 – Paid $2,000 deposit. Salesman said he’d monitor our order and let us know as soon as Volvo confirmed our delivery date.
8/1 – No word so contacted salesman to inquire about delivery date. On 8/2, salesman emailed and said our OSD delivery date was confirmed for 10/17. Informed salesman we didn’t want to drive in Europe, just drive around the test track and turn the car in. Confirmed that 8/22 was last date for changes for our OSD order.
8/16 – Learned Linear Lime decor is no longer available effective 8/14. Immediately contacted salesman by phone and email to confirm our XC60 would have Linear Lime interior.
8/17 – Heard back from salesman via email that Linear Lime is no longer available. No apology, no explanation and no acknowledgement of his omission. Said he’d see what he could do and get back to us. After salesman’s email, husband reached out to him immediately by phone and email and asked him to call ASAP. No response from salesman, so husband visited salesman at dealership on 8/18.
8/22 – After email from husband asking for update, salesman emails and says Volvo will allow us to complete our OSD trip and factory tour as planned (we chose the Barcelona add-on), but we won’t get delivery of our car on 10/17. When Linear lime becomes available, car will be shipped directly to dealer. No estimated date was provided in writing, but salesman told husband Volvo thinks Linear lime trim will be available in November. Salesman informed us that Volvo wants us to pay an additional $3,000 deposit when we re-order the car, so our total deposit will be $5,000 instead of the customary $2,000.
To recap, due to our salesman's error, we will now have to pay 10% sales tax on the many accessories we were planning to purchase directly at FDC. We will also have to pay a higher registration fee. We are paying cash for our car. In anticipation of our October p/u date, we recently sold stock that we wouldn’t have otherwise sold. Also, we will now have to pay an additional $3,000 deposit. Does all of this seem fair to you? What would you do in this situation?
FYI, it’s taken me almost seven years to get to this point, so I can’t bear the thought of “settling” for anything less than my dream car at this point. Any suggestions/tips/advice would be GREATLY appreciated. Thanks in advance for your help!