Complimentary S60 Software Updates Vs. Pay Updates
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    1. #1
      Junior Member
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      Jan 2013
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      Waco, TX
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      Complimentary S60 Software Updates Vs. Pay Updates

      VERY confused. I took my 2013 S60 RD in today for the 50 K service, and mentioned that I had issues with my iPhone X bluetooth connection and needed the update to SENSUS Navi so that I could upgrade the map via USB thumb drive. When I got the bill back, I noticed that I had "complimentary software updates", but was charged $80 for "software updates". When I asked what the difference was, nobody could explain it any better than "they're different...".

      What's the difference, and, how can I tell? Do some dealerships do all updates for free (I know some are cheaper than others for the same items)?

      Thanks.
      Gmouse

      Waco, TX
      2013 Volvo S60 RDesign Electric Silver

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    3. #2
      Junior Member
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      nashville,tn
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      Good question! I’m interested also


      Sent from my iPhone using Tapatalk
      2003 mustang COBRA ( SVT 10th anniversary ) born on 6-26-03/ 4634 of 5082 of verts & 955th of 2003 SVT 10th ANNIV edition`s
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      my new baby!!! black on black 2012 s60 T6 awd

    4. #3
      Member p.rico's Avatar
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      Wilmington, DE
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      You paid $80 for the NAV update which is a decent price, I paid $125.

      Only software updates that fix issues with Sensus are complimentary as part of the Volvo for Life campaign (how my dealer explained it to me). The USB update is a elective update that adds new functionality, so not free.

      Oddly enough, when I had my NAV USB update performed, my I AM was way out of date and crashed (I had an early Sensus 2.0 build). The dealer had to rebuild the IAM over a day and a half to get to the latest Sensus 3.0 version before they applied the NAV update. I was still only charged $125 and the rest chalked up to Good Will, as I assume Volvo NA subsidized the cost, and also since I had just dropped $1100 for the Polestar optimization.
      Last edited by p.rico; 12-19-2017 at 05:06 PM.
      2012 S60 T6 AWD - Vibrant Copper - Premium Package - Climate Package - Multimedia Package - BLIS - Polestar Optimization + Mods galore
      Running intro/install/DIY thread: https://forums.swedespeed.com/showthr...w-S60-T6-Owner!

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    6. #4
      Junior Member
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      Waco, TX
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      Got my invoice (had been told $80) over the phone, to authorize the update(s) cost:

      1. Volvo complimentary software update ($120 value)
      2. IAM Upgrade $28.98
      3. PDS Upgrade $0.01
      4. Labor $100

      So, not really sure about all this, and seems labor a bit high (as I'm sure while the update is being one, the technician can be doing other things.

      I asked the service manager about why when I brought in my car, I couldn't just request a full upgrade on all systems...he said, "If you state a specific issue that can be solved by an upgrade, and it's a known bug, it's a free update, but it it's not a known bug, and you just want some functionality, it's a pay update, but, can cost as low as 1 penny.".

      I thought about just telling them to put all the updates possible in...has anyone done that?

      AND, to top it all off, on the way home (clear day, just a bit cold), my driver-side BLIS kept going out (I could stop car, restart (reboot...) and it worked for a few minutes, then started blinking again, saying it was blocked (camera totally clear and clean). A few years ago they had to install "camera heaters" and upgrade software, as my BLIS kept doing this, so...seems something has happened again, or was due to the upgrade.

      I also noticed that a lot of my settings had changed, and I had some new functions, so, guess I gotta go spend time going through the menus, upgrading the NAVI (they only upgraded the system, not a maps upgrade), etc.

      Wish it was like a Tesla, and you could just download your latest versions yourself...of course, I guess you can brick your car doing that, too...
      Gmouse

      Waco, TX
      2013 Volvo S60 RDesign Electric Silver

    7. #5
      Member p.rico's Avatar
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      As I had referenced above, to install the NAV USB feature, the whole IAM has to get updated. So in your update you got a clean build of the latest Sensus 3.0 version. If you have build 1210 then that is the latest I believe. The only other software feature that can be installed, if you don't have it already, is the Remote Start, but that is a ~$500 upgrade. Labor is about right, dealerships charge ~$120 or so an hour, and yes even though the update is pretty hands off, they'll still charge you the time for it. My Polestar update was itemized at $1070 for the software and $75 for the labor (1/2 hour).

      There's a whole Sensus 3.0 thread on here with all of the changes. It fixed a lot of the issues people had and added a few things, such as the Trip Statistics log, the auto seat heater in cold weather option, and better navigation between menus and media.
      Last edited by p.rico; 12-20-2017 at 09:49 AM.
      2012 S60 T6 AWD - Vibrant Copper - Premium Package - Climate Package - Multimedia Package - BLIS - Polestar Optimization + Mods galore
      Running intro/install/DIY thread: https://forums.swedespeed.com/showthr...w-S60-T6-Owner!

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