Check your vehicle on pickup
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    1. #1
      Junior Member Markdotnet's Avatar
      Join Date
      May 2018

      Check your vehicle on pickup

      When I picked up my XC40 T5 at the FDC, I ordered (and paid for) the Polestar upgrade. I was told by Beau that it would only be a 60 minute install and would be done prior to shipping the vehicle. The good news is that I have my vehicle. The bad news is that I do not have the Polestar upgrade. I contacted my dealer and they were able to confirm (thorugh Volvo) that my car does not have the software. Apparently there must be a miscommunication somewhere along the line as my dealer contact said they were not doing the upgrades at the FDC.

      One way or the other, I have an appointment set for December 4th where the software will be installed. I'll get a loaner to use while they're doing it.

      I've read other folks' postings about having the upgrade done during lunch. I can't explain why mine wasn't done, but here we are.

      If you get anything done at the FDC save your receipt! And then double check that it was actually done.
      2019 XC40 Momentum T5 + Polestar

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    3. #2
      Junior Member amiller89's Avatar
      Join Date
      Apr 2017
      San Francisco
      There may be some considerations about different software versions being available for different markets. I remember browsing the Volvo site to see if my vehicle was eligible, and it was in certain countries and but not in others.

      At the time I was at the FDC, the polestar optimization wasn’t yet available for US, so had to wait until delivery to have the upgrade done.

      Was a bummer because due to the exchange rates it would’ve been way cheaper at the FDC.

      Sent from my iPhone using Tapatalk
      2018 XC90 T5 AWD R-Design | Onyx Black | B&W | 22" Wheels | Carbon Inlays | Convenience | Polestar | CeramicPro 9H | OSD Pickup Sept 2017

    4. #3
      Junior Member scooterb's Avatar
      Join Date
      Apr 2018
      SF Bay Area
      I emailed the FDC in advance and asked them to install polestar prior to my pickup to avoid any sort of last minute rush. Offered to pay when ordered if needed but they said it was fine to pay on delivery, so know that it is an option to have done prior to arrival without adding to your official sales order in advance and paying any sales tax associated with that. It was installed as promised, so I got to enjoy it on our drive through Norway.
      Last edited by scooterb; 11-28-2018 at 07:57 PM.
      2019 T-6 AWD Polestar, Denim Blue/Maroon Brown (OSD Sept 2018)

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    6. #4
      Member ig_mb's Avatar
      Join Date
      Sep 2003
      Fremont, CA
      Quote Originally Posted by Markdotnet View Post
      If you get anything done at the FDC save your receipt! And then double check that it was actually done.
      This is one of the BEST pieces of advice for OSD.

      In my case, I paid for the weather mats and they told me they were going to put them in the car before shipping.
      When the car arrived here, the mats were nowhere to be found.

      Thankfully, I had carefully saved the receipt. The dealer made a copy, sent to Volvo, and a few days later, I had my mats.
      2018 XC90 T8 AWD Momentum Plus, Denim Blue, convenience, air suspension, B&W, HUD, etc
      2005 S60 2.5T AWD (OSD) Platinum Green, Premium, Convenience, Climate, Bi-Xenon, etc
      2016 XC90 T6 AWD (OSD) Momentum Plus, Magic Blue, vision, convenience, air suspension, B&W, HUD, etc
      2004 XC90 T6 AWD (gone but not forgotten)

    7. #5
      Junior Member
      Join Date
      Jan 2016
      Had the same thing happen with floor mats, except we bought a second set that they never put in the car at the FDC. The dealership gave us a set after we provided the FDC receipts. We kept getting a bill every few weeks in the mail for a couple of months but that sorted itself out after talking to the OSD salesperson at the dealership again.

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