I received the following email from Claims-Plus. It has some details which might be of interest to some considering OSD.
Dear Volvo Owner,
We are Claims-Plus, Inc. We are your contact in the US for information regarding your Volvo after it leaves the foreign port until it reaches the US Retailer. You are receiving this email to introduce ourselves and to let you know your vehicle has now begun the shipping process.
What does that mean in this transport chain? This simply means that the vehicle is on a booking list to be loaded on a vessel soon, bound for the designated US port. This voyage can take from 2 weeks to 6 weeks depending upon the port of entry, and conditions along the route.
What happens when the ship arrives the US port? The vehicle will be driven off the ship and placed in a holding area. A marine damage inspection will be completed. Another separate company will submit the paperwork to get US customs clearance. This can take 2-3 days, or in special cases, weeks to complete. Then an order to process the vehicle will be given to the port processor. It is illegal for the processor to move or touch the vehicle before clearance.
What happens when the port processor has finished preparing the vehicle for transport to the retailer? The vehicle is placed in a que and processed in the order designed by an internal Volvo system. Normally this takes a few days, but at times of high volume it could take longer. Then, the Volvo system informs the inland carrier the car is cleared to be tranported, and it is placed in what is called “load lines”. When the vehicle hits this status mark, we notify the receiving retailer that the vehicle has been released to the trucker to be transported according to the company dispatch. The trucker will develop complete loads going to a general area of the country. After the vehicle arrives at the retailer, a representative should contact you to schedule delivery.
What should happen when I claim my car at the retailer? Before delivery is complete, you (or someone you have designated to receive your vehicle for you), along with a retailer representative, should inspect the vehicle for any damage that may have occurred during transit, using the supplied form called a condition report (in your paperwork packet). Both parties should sign the completed form in order to document the damage. This needs to be done within 15 days of the car’s arrival at the delivering retailer to satisfy the insurance requirements in the event you need to file a claim under the transport insurance. The Marine Insurance Conditions are on the reverse of the blank condition report. Volvo pays for this insurance, however it is your responsibility to make the inspection prior to leaving the Volvo store. Should you find damage your retailer representative should contact [email protected] to initiate a claim. In some cases, the retailer may be legally able to assist you with registration. It depends on the law where you take delivery of your vehicle.
Where do I get my paperwork packet/customs documents if needed?
If you picked up your new car overseas, you should have been given the ownership documents at that time, including the MSO – certificate of origin- needed to register the vehicle. If you have a lienholder, and were overseas for a period of about 6 months, your lienholder may have your MSO and you should contact them to get that. The customs paperwork you will need to register your car will be emailed to you by IFF - the customs broker, after the car has cleared customs. They will use the email address you provided. If you do not receive the customs documents needed to register your car, contact us at [email protected] to request those. Include the vehicle owner’s name, order number, the VIN of the car and a good email to which we should forward the documents.
For vehicles direct shipped (new, never been driven) those packets are sent to us to forward to the retailer when your car is released to the inland carrier (trucker). You may at any time request these documents be sent to you anywhere within the US by using the email address below.
What if I have lost my MSO? If you or the lien holder has lost that MSO, we will request a duplicate document for you. However we must have that request in writing, and the reason for a duplicate (lost, stolen, misplaced) all requests should be made to [email protected] We will ship to you via FedEx , therefore in your request please give us an address plus a contact telephone number as required by FedEx.
OTHER ISSUES: Should you have other questions involving your vehicle shipment, you may also submit those to [email protected] or call 256 379 5820, ext 201 or 202. Include the vehicle owner’s name, order number, and the VIN of the car.
We strive to give you the best possible experience with this process, working together with the Volvo organization to address your needs. There are many variables, as you can see by the info provided above. We know you want your vehicle as soon as possible. Please be patient as we will do what we can to achieve our goal for 100% customer satisfaction.
The VCUSA Team
P.O Box 519
New Market, AL 35761