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    \r\n Again, no offense meant, but it is not owners problem to advocate for techs. A smart dealer will figure this out on both ends.\r\n
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    2020 xc60 "Polestar Engineered", crystal white.
    \r\n2019 xc40 T5-R Bursting Blue Premium & Advanced Packs.
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    \r\n\r\n\r\n\r\n \r\n\n\n'; pd[7377131] = '\n\n\r\n
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    \r\n No offense taken. Just don\'t get mad at the techs for not doing your update when you bring the car in. Them not getting paid isn\'t your problem or your fault. But that doesn\'t mean they should do it for free either out of the goodness of their heart.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7377221] = '\n\n\r\n
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    \r\n If your car comes in under warranty for a problem that can be fixed with software, you get software and we get paid. So that is not an issue.
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    \nI hope they re-evaluate it as well. But if they don\'t and my dealer doesn\'t pay me, then I\'m not doing them.\r\n
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  • \r\n \r\n \r\n\n\n'; pd[7377295] = '\n\n\r\n
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    \r\n My dealer did this for free despite the recent change. I have a choice of Volvo dealers, looks like I picked the right one.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7377667] = '\n\n\r\n
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    \r\n Rather than figure out why their goodwill attempt failed, Volvo USA executives decide its better to penalize those customers who A) never knew, B) were specifically told there was no free upgrade by their Volvo dealer, C) live too far from the sparse dealer locations around the country, or D) don’t feel they can trust their Volvo dealer that anything they do will actually be free.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7377757] = '\n\n\r\n
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    \r\n See posts 66 and 67.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7379551] = '\n\n\r\n
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    \r\n I wonder if Volvo will continue to issue upgrades every 2-4 months or if it will be less frequent now\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7379553] = '\n\n\r\n
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    \r\n Quote Originally Posted by BigBang\r\n View Post\r\n
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    I wonder if Volvo will continue to issue upgrades every 2-4 months or if it will be less frequent now
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    \nIn the past, usually they announce updates twice a year, around May and November. Sometimes there was update fixing specific problem but it was not every 2-4 months.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7379559] = '\n\n\r\n
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    \r\n Quote Originally Posted by FusionRedXC60\r\n View Post\r\n
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    In the past, usually they announce updates twice a year, around May and November. Sometimes there was update fixing specific problem but it was not every 2-4 months.
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    \r\nReally ??????
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    \r\nAre you serious, for 16 months 7 upgrades
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    \r\n- Updates from and including March 2018
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    \r\nMaybe my math is bad, try to calculate it \r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7379565] = '\n\n\r\n
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    \r\n Quote Originally Posted by BigBang\r\n View Post\r\n
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    Really ??????
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    \r\nAre you serious, for 16 months 7 upgrades
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    \r\n- Updates from and including March 2018
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    \r\nMaybe my math is bad, try to calculate it
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    \nhttp://volvo.custhelp.com/app/answer...lable/search/1
    \r\nOnly shows updates in May or Nov.
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    \r\nFor small updates, do you know what they were for? Do you need those or benefit from those?\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7379573] = '\n\n\r\n
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    \r\n There are updates between the bi-annual ones. So far, the May and November ones have been there ones where customers will notice something different. But there have absolutely been updates between them.
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7380027] = '\n\n\r\n
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    \r\n TomXC60\r\n \r\n
    \n\r\n \nTomXC60 is offline\r\n\n\r\n \r\n
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    \r\n My Volvo was in service yesterday, it was the 90k service, the software-updates are still free in Belgium.
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    \r\nMore info:
    \r\nIt is Operation ID 17415
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    \r\nhttps://www.volvocars.com/nl-be/nave...d-en-reparatie
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    \r\n"The most worry-free way to own a car
    \r\nThere are even more ways we want to make your life easier.
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    \r\nEvery time you bring in your Volvo for maintenance, we carry out a complete maintenance package, which we call Volvo Service 2.0.
    \r\nYou can count on free software updates (which will make your Volvo a little better with every maintenance) and a health check with battery check for your car. After servicing, your Volvo Assistance breakdown assistance will be extended free of charge by one year.
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    \r\nA personal contact person is always at your disposal, for questions or if, for example, you want to use replacement transport."\r\n
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    Nov. 2017: Volvo XC60 MY18 R-Design T8 AWD
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    \r\nPack\'s: Sensus Navi / Light / IntelliSafe / Winter Pro / Versatility Pro
    \r\nSummer 265/35/R22 / Winter 235/55/R19
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    \r\nIn Bursting Blue Metallic
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    \r\nPrevious: 2011-2017 Volvo XC60 MY11 R-Design D5 AWD in Black Saphire Metalic
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7380179] = '\n\n\r\n
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    \n\r\n \n14XC606A is offline\r\n\n\r\n \r\n
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    \r\n This is the first I\'ve heard of this and it\'s very sad to hear. I saw the free software updates as a big plus and one that actually led to me keeping my Volvo (I had serious transmission shift issues) and adding another for my wife. Unfortunately, despite having only 54k on my XC60 that I bought new, I continue to have problems with the transmission and engine mounts. Volvo replaced the transmission around the 21k mark all but 1 engine mount at 45k miles and already the idle vibration is back with the A/C on. My car is out of warranty now and still has crappy shift quality (my wifes car is the same). My Volvo will be paid off in 2 months and my wife\'s soon after. We plan to keep our Volvos for a while but the cars are already starting to feel old despite only having 54k and 76k respectively. They feel about the same as my 135k mile Scion that I actually used for racing. The Volvos have been treated very well by comparison. Volvo quality seems to be going down hill and it\'s very sad to see. Unfortunately I will likely end up with a Lexus or Acura for my next purchase. Losing free software updates along with the crappy Volvo dealer experience in my area only solidify my decision.
    \r\n
    \r\nOn a side note, as someone who worked as certified technician and has run a quality assurance program for over 10 years, I\'m quite surprised that auto dealers still pay technicians by the book hour. Every other similar industry pays worker either by the clock hour or on salary. If auto techs got paid for every hour they were clocked in, or were on salary, this conversation about doing work "on my time" would cease to be an issue. Also, when I was a technician, I went above and beyond my responsibilities as a service to my customers and employer and it was one of main reasons I was able to rise quickly into management. Not taking shots at those auto techs that posted in this thread, it\'s just the idea of pay by book hours has upset me for years. It adds needless complication to accounting functions while doing little to enhance dealer performance. I know that small/slow dealers like book hours because they can have technicians on site for 12 hours and only pay them for 6 or 7. There seems to be no advantage to the larger dealers. IMO, technicians should be pushing for hourly or salary pay schedules.\r\n
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    2014 Volvo XC60 T6 AWD Sport: 255/45R-20 Nokian WRG3, Morimoto LED Headlamps, K&N filter panel.
    \r\n2014 Volvo XC70 T6 AWD: Stock, 235/55R-18 Nokian WRG3, Wife\'s car.
    \r\n2009 Scion tC 5M: True Ram-Air with K&N Filter, JVTR Header, Raceland Exhaust with AR25 Resonator, Morimoto HIDs, Seibon CF Hood and Hatch, Nokian eNtyre 2.0 235/45R-17.
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7380519] = '\n\n\r\n
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    \r\n I\'ve been reading this post on and off today. Some members have made some great points on the lack of quality of the new Volvos, due to materials etc. Geely nickel & diming owners in lieu return customers.
    \r\nThe whole software thing is disturbing considering all the problems I\'ve read and what could go wrong. 14XC606A comments (post #91) just about put the nail in the coffin for me and another Volvo. I was thinking about and OSD for a new XC40 (RMD\'s kicking in now- throwing that in cause most of you folks use acronyms like everybody knows them-annoying) to replace the C70 next year. No way- I\'m leaving Volvo- won\'t do it. My S40 is running perfect with 75k on it and always has. But from here on out- no Volvos for me and I have to admit the software thing helped me decide real quick. Although I have a great dealer who I know would probably work with me, I\'m still calling it quits. They lost me and I\'m just one. More will follow I am sure. And I am going to write Volvo telling them that.\r\n
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    \r\n2011- C70-T5 - Polestar-' + '-Electric Silver-Loaded- except Blis

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  • \r\n\r\n\r\n \r\n\n\n'; pd[7380235] = '\n\n\r\n
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    \r\n Quote Originally Posted by 14XC606A\r\n View Post\r\n
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    On a side note, as someone who worked as certified technician and has run a quality assurance program for over 10 years, I\'m quite surprised that auto dealers still pay technicians by the book hour. Every other similar industry pays worker either by the clock hour or on salary. If auto techs got paid for every hour they were clocked in, or were on salary, this conversation about doing work "on my time" would cease to be an issue. Also, when I was a technician, I went above and beyond my responsibilities as a service to my customers and employer and it was one of main reasons I was able to rise quickly into management. Not taking shots at those auto techs that posted in this thread, it\'s just the idea of pay by book hours has upset me for years. It adds needless complication to accounting functions while doing little to enhance dealer performance. I know that small/slow dealers like book hours because they can have technicians on site for 12 hours and only pay them for 6 or 7. There seems to be no advantage to the larger dealers. IMO, technicians should be pushing for hourly or salary pay schedules.
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    \nDealers don\'t want us booking 7 hours in 12 hours of time.
    \n
    \nThey want their service bays producing for them. They want us booking 12 in an 8 hour day. They may charge $150 an hour and pay the tech $25 of that. They want us to book as many hours as possible.
    \n
    \nI do not go above and beyond because if I give them an inch, they take a mile. They always try the "but it will just take a minute" excuse. Add 15 things that just take a minute and it adds up.
    \n
    \nInspecting a car just takes a minute.
    \nChanging license plates just takes a minute.
    \nReplacing wipers just takes a minute.
    \nFree battery checks just take a minute (far from it).
    \nReplacing city stickers or inspection stickers just takes a minute.
    \nChecking and topping off fluids just takes a minute.
    \nTire pressure checks just take a minute.
    \nEtc...
    \n
    \nThese add up.
    \n
    \nI\'m not asking for sympathy. But don\'t get mad at me for not doing a free update for free.
    \n
    \nI\'m all for a fair salary. I would love to not have to worry about what I will book this week. But my idea of a fair salary is sure to differ from management. And their fear is if I am salary, I will work slower. For me personally, that is not true. But I know guys who absolutely would.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7380365] = '\n\n\r\n
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    \r\n Quote Originally Posted by Tech\r\n View Post\r\n
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    Dealers don\'t want us booking 7 hours in 12 hours of time.
    \n
    \nThey want their service bays producing for them. They want us booking 12 in an 8 hour day. They may charge $150 an hour and pay the tech $25 of that. They want us to book as many hours as possible.
    \n
    \nI do not go above and beyond because if I give them an inch, they take a mile. They always try the "but it will just take a minute" excuse. Add 15 things that just take a minute and it adds up.
    \n
    \nInspecting a car just takes a minute.
    \nChanging license plates just takes a minute.
    \nReplacing wipers just takes a minute.
    \nFree battery checks just take a minute (far from it).
    \nReplacing city stickers or inspection stickers just takes a minute.
    \nChecking and topping off fluids just takes a minute.
    \nTire pressure checks just take a minute.
    \nEtc...
    \n
    \nThese add up.
    \n
    \nI\'m not asking for sympathy. But don\'t get mad at me for not doing a free update for free.
    \n
    \nI\'m all for a fair salary. I would love to not have to worry about what I will book this week. But my idea of a fair salary is sure to differ from management. And their fear is if I am salary, I will work slower. For me personally, that is not true. But I know guys who absolutely would.
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    \nThere are a lot of pay structures between straight commission and salary, I’ve dealt with that my entire career. They could give you a base salary with production incentives for example.
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    \nThe reason I say this is that fundamentally your dealership is a sales organization, even if most of the profits don’t come from sales. Very often in sales one must think of the long run customer satisfaction. I am a small business and work exclusively on commission. I do things for my customers ALL THE TIME that are “above and beyond” because I know that in the long run I will be more than compensated by increased sales from customer loyalty. A dealership that lets the service department dictate how the customer is treated without regard to the impact on customer satisfaction is a dealership that has lost its way, imo.
    \n
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    \nSent from my iPad using Tapatalk\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7380945] = '\n\n\r\n
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    \r\n Quote Originally Posted by Tech\r\n View Post\r\n
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    Dealers don\'t want us booking 7 hours in 12 hours of time.
    \r\n
    \r\nThey want their service bays producing for them. They want us booking 12 in an 8 hour day. They may charge $150 an hour and pay the tech $25 of that. They want us to book as many hours as possible.
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    \r\nI do not go above and beyond because if I give them an inch, they take a mile. They always try the "but it will just take a minute" excuse. Add 15 things that just take a minute and it adds up.
    \r\n
    \r\nInspecting a car just takes a minute.
    \r\nChanging license plates just takes a minute.
    \r\nReplacing wipers just takes a minute.
    \r\nFree battery checks just take a minute (far from it).
    \r\nReplacing city stickers or inspection stickers just takes a minute.
    \r\nChecking and topping off fluids just takes a minute.
    \r\nTire pressure checks just take a minute.
    \r\nEtc...
    \r\n
    \r\nThese add up.
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    \r\nI\'m not asking for sympathy. But don\'t get mad at me for not doing a free update for free.
    \r\n
    \r\nI\'m all for a fair salary. I would love to not have to worry about what I will book this week. But my idea of a fair salary is sure to differ from management. And their fear is if I am salary, I will work slower. For me personally, that is not true. But I know guys who absolutely would.
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    \nWith all due respect... NOT our problem. That is between you and the dealership or you and Volvo. For customers, this is between us and Volvo USA. Yes and Dealers can help somewhat as an incentive.\r\n
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    \r\n2019 xc40 T5-R Bursting Blue Premium & Advanced Packs.
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7380395] = '\n\n\r\n
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    \r\n Right. But I\'m not the owner of the dealer. Dealers can decide to update software for free. If mine decides that, given my pay structure, I expect to be paid. It\'s up to the dealer to go above and beyond. They are the ones who (through Volvo\'s marketing) made the free software promise.\r\n
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    \r\n Quote Originally Posted by xgman\r\n View Post\r\n
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    \r\n Quote Originally Posted by Tech\r\n View Post\r\n
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    Dealers don\'t want us booking 7 hours in 12 hours of time.
    \n
    \nThey want their service bays producing for them. They want us booking 12 in an 8 hour day. They may charge $150 an hour and pay the tech $25 of that. They want us to book as many hours as possible.
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    \nI do not go above and beyond because if I give them an inch, they take a mile. They always try the "but it will just take a minute" excuse. Add 15 things that just take a minute and it adds up.
    \n
    \nInspecting a car just takes a minute.
    \nChanging license plates just takes a minute.
    \nReplacing wipers just takes a minute.
    \nFree battery checks just take a minute (far from it).
    \nReplacing city stickers or inspection stickers just takes a minute.
    \nChecking and topping off fluids just takes a minute.
    \nTire pressure checks just take a minute.
    \nEtc...
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    \nThese add up.
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    \nI\'m not asking for sympathy. But don\'t get mad at me for not doing a free update for free.
    \n
    \nI\'m all for a fair salary. I would love to not have to worry about what I will book this week. But my idea of a fair salary is sure to differ from management. And their fear is if I am salary, I will work slower. For me personally, that is not true. But I know guys who absolutely would.
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    \nWith all due respect... NOT our problem. That is between you and the dealership or you and Volvo. For customers, this is between us and Volvo USA. Yes and Dealers can help somewhat as an incentive.
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    \nWe get it, it\'s not your problem. I\'ve already explained I\'m not saying it is and I\'m not looking for sympathy.
    \nI am just offering perspective on why your software not being updated isn\'t my problem because a lot of people don\'t understand how techs are paid.\r\n
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    \r\n I was in my local Volvo dealer this week (Toronto area) and their sign is still up listing complimentary software updates with your annual maintenance. I asked to clarify given the recent announcement and they said they would continue to offer this service.\r\n
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    \r\n I just had my car in for service (engine lite on, o2 sensor) and they did a software update even though when I scheduled the service they told me there wasn\'t a new one out. I can tell because instead of sport mode (or whatever it used to be called) it\'s now called Polestar something or other.\r\n
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    \r\n Just returned from the dealership. There are only 2 in my state. The one near me said free updates ended 8/1/19. They charge $95 all in. Said it takes about an hour.
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    \nHaven’t checked with the other dealership yet.
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    \nThe service advisor explained it to me this way: “It’s like your iPhone... you can choose to update to the latest version but your phone works fine the way it is. If you want the new features, there’s charge for that.”
    \n
    \nEither that explanation somehow made sense to him or he’s been coached. I replied... “Yea, I guess, except I don’t have to play to update my iPhone. Apple WANTS to provide new features as an incentive to stick with their offerings.”
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    \nI got a shoulder shrug out of that.
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    \nFrom the tech’s perspective, I totally get no wanting to do it for free and I wouldn’t ask that either. This is definitely a ball-drop by Volvo IMO.
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    \nSent from my iPhone using Tapatalk\r\n
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    \r\n The only issue is the fact that \'free updates\' were part of what I bought (just like the first three oil changes) so so I for one will on principle be getting my updates for free and the dealer/Volvo and the techs can work out who gets to pay for that to happen.
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    \r\n On 7/23 I called my local dealer and scheduled an appointment for my 20K regular maintenance for my 2018 XC60 T8. The appointment date was 8/2/19. I had a minor wiper issue I asked them to look at and also requested they do a software update. I read this post on 7/31 and was aware of the policy change on "free" updates. I asked the service adviser to do the software update and he said no problem.
    \n
    \nWhen I picked the car up I asked if they had done the software up date. The response was they had not done it but would for a charge of $76. He explained about the policy change from Volvo Corp and there was nothing they could do about it. 2 days later I got a call from their survey folks asking if I had received "Truly Exceptional Service". I explained how dissatisfied I was about the software update policy. 2 days later I got a repeat call from another survey person and explained the same thing. I then sent an email to the Genera Manager and Service Manager about the issue and how I saw it as a breech of the service promise they sold with the car when I bought it and that another local Volvo dealer (Steingold) was still including the update free as part of the 10/20/30 maintenance. .
    \n
    \nFollowing the email I got a call from the Service Manager who apologized for the confusion and that they were blindsided by the Volvo Corp directive. He explained that going forward they will be including the Update as part of the regular maintenance services. When I brought the vehicle in for the update, he had the shop manager do it becuase Volvo was not reimbursing them for the work as explained by TECH.
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    \nProblem solved but a dumb policy by Volvo Corp. I think having another local dealer who was providing complimentary updates when done in conjunction with a regular maintenance helped also.\r\n
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    \r\n Thanks for sharing your experience mommere!
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    \r\nI am also scheduled for a 20k service for my 2018 XC6 T6. Next Friday. Originally, the service appt was only for my non-functioning rear window wiper fluid spray and the rear hatch strut recall (and a little Polestar software upgrade). I added the 20k service after a couple of unexpected road trips has me at 20k already.
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    \r\nSo, next week, I WILL ASK FOR the latest software update. [I know there was an update during my 10k service, because of the ACC attention warning color change on dash display.] I must say that I am blown away that the owner cannot see what software version is installed via SENSUS.
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    \r\n I just got from my 20K service from Volvo Cars Bellevue. When I dropped the car I said I wanted software update. The service adviser ignored that. When he took my keys I explicitly asked again about the software update. He said that "Volvo doesn\'t want us to do software updates any more". I said I still would like to get the software update but he said they "can\'t do software update unless there is something wrong with the car". I said I still want the software update. They charged me $100 for the update.
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    \r\nAfter that I went to Volvo web site and on page service by Volvo, they have video Volvo service advantage that lists five promises. One of them is that they will wash your car and another is that they will always update the car software for free. Bellevue Volvo charged me $100 for software update and they didn\'t wash my car!
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    \r\nDo people have the same experience elsewhere? If not, what is the best/recommended service in Seattle area in particular?\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7413663] = '\n\n\r\n
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    \r\n Volvolic\r\n \r\n
    \n\r\n \nVolvolic is offline\r\n\n\r\n \r\n
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    Join Date
    Jun 2018
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    \r\n Quote Originally Posted by dpokluda\r\n View Post\r\n
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    I just got from my 20K service from Volvo Cars Bellevue. When I dropped the car I said I wanted software update. The service adviser ignored that. When he took my keys I explicitly asked again about the software update. He said that "Volvo doesn\'t want us to do software updates any more". I said I still would like to get the software update but he said they "can\'t do software update unless there is something wrong with the car". I said I still want the software update. They charged me $100 for the update.
    \r\n
    \r\nAfter that I went to Volvo web site and on page service by Volvo, they have video Volvo service advantage that lists five promises. One of them is that they will wash your car and another is that they will always update the car software for free. Bellevue Volvo charged me $100 for software update and they didn\'t wash my car!
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    \r\nDo people have the same experience elsewhere? If not, what is the best/recommended service in Seattle area in particular?
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    \nIt is purely dealer dependant. My Dealership installed the latest update for me without me even mentioning. My job sheet states "Performed Complimentary Software 2.0 update valued at $155.00" with no charge to me. Sorry, but I have no idea about the Seattle area dealerships!\r\n
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    2018 Volvo V90 CC T6 Polestar\'d
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    \r\nWhat It\'s Like To Own A Volvo V90 Cross Country?? https://www.youtube.com/watch?v=yYbC8bg-N8c
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7413957] = '\n\n\r\n
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    \r\n Bestbob\r\n \r\n
    \n\r\n \nBestbob is offline\r\n\n\r\n \r\n
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    \r\n Quote Originally Posted by Volvolic\r\n View Post\r\n
    \r\n
    It is purely dealer dependant. My Dealership installed the latest update for me without me even mentioning. My job sheet states "Performed Complimentary Software 2.0 update valued at $155.00" with no charge to me. Sorry, but I have no idea about the Seattle area dealerships!
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    \nOK... tell us in your area the dealership that did this for you.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7413665] = '\n\n\r\n
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    \r\n FusionRedXC60\r\n \r\n
    \n\r\n \nFusionRedXC60 is offline\r\n\n\r\n \r\n
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    Join Date
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    \r\n Next time tell them Sensus rebooted multiple times... And see what they would do.
    \n
    \nIt is bad we have to play tricks to get software update and Volvo will get some bogus customer complains.
    \n
    \nI didn\'t get update either for 20k service there but next day I tried preconditioning and the car showed message parking climate unavailable. Seems I have a reason to get update now.
    \n
    \nSent from my Z978 using Tapatalk\r\n
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    Rolling, Fusion Red - 2018 XC60 - T8
    \r\nRunning to retire, 2000 V70XC 234+k miles
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7414001] = '\n\n\r\n
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    \r\n Quote Originally Posted by FusionRedXC60\r\n View Post\r\n
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    Next time tell them Sensus rebooted multiple times... And see what they would do.
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    \nThis should work for cars that didn\'t get the May update, but unless the bulletin changes, it may not work for future updates.
    \n
    \nThe bulletin says a fix was included in the May update. So if the car has that update and someone goes in with a made up complaint and a technician performs a Total Upgrade per the bulletin, Volvo could reject the claim and debit the dealer. Enough of those and dealers will be wise to this. Then if we can\'t duplicate the problem, we don\'t do anything.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7444403] = '\n\n\r\n
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    \r\n Quote Originally Posted by Tech\r\n View Post\r\n
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    This should work for cars that didn\'t get the May update, but unless the bulletin changes, it may not work for future updates.
    \n
    \nThe bulletin says a fix was included in the May update. So if the car has that update and someone goes in with a made up complaint and a technician performs a Total Upgrade per the bulletin, Volvo could reject the claim and debit the dealer. Enough of those and dealers will be wise to this. Then if we can\'t duplicate the problem, we don\'t do anything.
    \r\n \r\n
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    \nI have the May update and the Sensus still reboots (especially when I have Android Auto running it seems )
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    \nSent from my LG-H932 using Tapatalk\r\n
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    2018 V90 T5 R Design FWD | Bursting Blue / Charcoal, Full Napa Leather | 20" R Design Diamond Cut wheels | Convenience Package | Laminated Glass | Heated Seats/Steering Wheel | HUD | Powered Load Cover | Mud Flaps | Rubber Floor Mats | Polestar Optimization
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7444279] = '\n\n\r\n
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    \n\r\n \nRootDKJ is online now\r\n\n\r\n \r\n
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    \r\n Interesting. I’m guessing that all these recently remodeled dealerships near me have Vida WiFi. Thanks for the update.\r\n
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    2019 Bursting Blue XC60 R-Design T8
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    | 21" Wheels | Exterior Style Kit | Advanced | 4C Air | B & W | CPO 10yr/Unlimited |
    2010 Maple Red XC60 T6 retired at 173,375 miles
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7444415] = '\n\n\r\n
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    \r\n Quote Originally Posted by Iamhives\r\n View Post\r\n
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    \r\n Quote Originally Posted by Tech\r\n View Post\r\n
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    This should work for cars that didn\'t get the May update, but unless the bulletin changes, it may not work for future updates.
    \n
    \nThe bulletin says a fix was included in the May update. So if the car has that update and someone goes in with a made up complaint and a technician performs a Total Upgrade per the bulletin, Volvo could reject the claim and debit the dealer. Enough of those and dealers will be wise to this. Then if we can\'t duplicate the problem, we don\'t do anything.
    \r\n \r\n
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    \r\n
    \nI have the May update and the Sensus still reboots (especially when I have Android Auto running it seems )
    \n
    \nSent from my LG-H932 using Tapatalk
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    \nDo you have any apps downloaded to the car? If so, try deleting them and reinstalling them.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7444553] = '\n\n\r\n
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    \n\r\n \nXC888 is offline\r\n\n\r\n \r\n
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    \r\n Quote Originally Posted by Tech\r\n View Post\r\n
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    Do you have any apps downloaded to the car? If so, try deleting them and reinstalling them.
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    \nA word of caution. I have a XC60 T5 MY20 and when I delete an installed application, such as TuneIn, it will not re-appear in available apps. I have been discussing the issue with the dealership and it seems that Volvo needs to do some hands-on in order for the apps to re-appear again! So, try it out with an app that you don\'t getting lost...\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7447707] = '\n\n\r\n
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    \r\n Quote Originally Posted by XC888\r\n View Post\r\n
    \r\n
    A word of caution. I have a XC60 T5 MY20 and when I delete an installed application, such as TuneIn, it will not re-appear in available apps. I have been discussing the issue with the dealership and it seems that Volvo needs to do some hands-on in order for the apps to re-appear again! So, try it out with an app that you don\'t getting lost...
    \r\n \r\n
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    \nTry changing the source of your cars internet when checking updates, like wifi to in car to phone hot point etc. That may nudge it to re-appear.\r\n
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    2020 xc60 "Polestar Engineered", crystal white.
    \r\n2019 xc40 T5-R Bursting Blue Premium & Advanced Packs.
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    \r\n Quote Originally Posted by Tech\r\n View Post\r\n
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    Do you have any apps downloaded to the car? If so, try deleting them and reinstalling them.
    \r\n \r\n
    \r\n
    \r\n
    \nIt also happens to me and I only have TuneIn installed and nothing else
    \r\nTried 2-3 times and gave up on it
    \r\nEspecially since Android Auto is displayed in Volvo on less than half the screen\r\n
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    2018 XC60 T5 R-Design
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7447551] = '\n\n\r\n
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    \r\n Mikey54\r\n \r\n
    \n\r\n \nMikey54 is offline\r\n\n\r\n \r\n
    \r\n \r\n Junior Member\r\n \r\n \r\n \r\n \r\n \r\n \r\n
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    Join Date
    Dec 2013
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    Location
    Oklahoma
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    879
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    \r\n Just had the 20k check done. “Full System Software Update” was on the menu...no charge.\r\n
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    Hers - 2018 XC60 T6 Inscription via OSD His - 2016 MB C300 Sport 4matic
    \r\nJust for fun - 2001 Honda S2000 - also hers
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  • \r\n\r\n\r\n \r\n\n\n'; pd[7448109] = '\n\n\r\n
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    \r\n mrhobie\r\n \r\n
    \n\r\n \nmrhobie is offline\r\n\n\r\n \r\n
    \r\n \r\n Junior Member\r\n \r\n \r\n \r\n \r\n \r\n \r\n
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    Join Date
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    Location
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    \r\n Quote Originally Posted by Mikey54\r\n View Post\r\n
    \r\n
    Just had the 20k check done. “Full System Software Update” was on the menu...no charge.
    \r\n \r\n
    \r\n
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    \nAs long as your car is under warranty Volvo will perform the software updates.
    \n
    \n
    \nSent from my iPhone using Tapatalk\r\n
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  • \r\n \r\n \r\n\n\n'; pd[7448137] = '\n\n\r\n
  • \r\n\r\n\r\n
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    \r\n Quote Originally Posted by mrhobie\r\n View Post\r\n
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    \r\n Quote Originally Posted by Mikey54\r\n View Post\r\n
    \r\n
    Just had the 20k check done. “Full System Software Update” was on the menu...no charge.
    \r\n \r\n
    \r\n
    \r\n
    \nAs long as your car is under warranty Volvo will perform the software updates.
    \n
    \n
    \nSent from my iPhone using Tapatalk
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    \nNot necessarily. See above.\r\n
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  • \r\n\r\n\r\n \r\n\n\n'; // next/previous post info pn[7375103] = "7448137,7375123"; pn[0] = ",7375103"; pn[7375123] = "7375103,7375165"; pn[7375165] = "7375123,7375279"; pn[7375279] = "7375165,7375131"; pn[7375131] = "7375279,7375161"; pn[7375161] = "7375131,7413951"; pn[7413951] = "7375161,7375167"; pn[7375167] = "7413951,7375175"; pn[7375175] = "7375167,7375177"; pn[7375177] = "7375175,7375205"; pn[7375205] = "7375177,7375221"; pn[7375221] = "7375205,7375269"; pn[7375269] = "7375221,7375301"; pn[7375301] = "7375269,7375285"; pn[7375285] = "7375301,7375361"; pn[7375361] = "7375285,7375363"; pn[7375363] = "7375361,7375307"; pn[7375307] = "7375363,7375475"; pn[7375475] = "7375307,7375377"; pn[7375377] = "7375475,7375405"; pn[7375405] = "7375377,7375415"; pn[7375415] = "7375405,7375433"; pn[7375433] = "7375415,7375465"; pn[7375465] = "7375433,7375477"; pn[7375477] = "7375465,7375505"; pn[7375505] = "7375477,7375549"; pn[7375549] = "7375505,7375575"; pn[7375575] = "7375549,7375581"; pn[7375581] = "7375575,7375641"; pn[7375641] = "7375581,7375679"; pn[7375679] = "7375641,7375665"; pn[7375665] = "7375679,7375929"; pn[7375929] = "7375665,7376017"; pn[7376017] = "7375929,7376027"; pn[7376027] = "7376017,7376039"; pn[7376039] = "7376027,7376313"; pn[7376313] = "7376039,7379531"; pn[7379531] = "7376313,7380217"; pn[7380217] = "7379531,7444121"; pn[7444121] = "7380217,7376209"; pn[7376209] = "7444121,7376231"; pn[7376231] = "7376209,7376269"; pn[7376269] = "7376231,7376383"; pn[7376383] = "7376269,7376399"; pn[7376399] = "7376383,7376409"; pn[7376409] = "7376399,7376449"; pn[7376449] = "7376409,7376455"; pn[7376455] = "7376449,7376267"; pn[7376267] = "7376455,7376283"; pn[7376283] = "7376267,7376295"; pn[7376295] = "7376283,7376327"; pn[7376327] = "7376295,7376331"; pn[7376331] = "7376327,7376337"; pn[7376337] = "7376331,7376405"; pn[7376405] = "7376337,7376355"; pn[7376355] = "7376405,7376419"; pn[7376419] = "7376355,7376469"; pn[7376469] = "7376419,7376363"; pn[7376363] = "7376469,7376417"; pn[7376417] = "7376363,7376465"; pn[7376465] = "7376417,7376505"; pn[7376505] = "7376465,7376541"; pn[7376541] = "7376505,7376543"; pn[7376543] = "7376541,7376557"; pn[7376557] = "7376543,7376735"; pn[7376735] = "7376557,7383071"; pn[7383071] = "7376735,7377755"; pn[7377755] = "7383071,7376659"; pn[7376659] = "7377755,7376687"; pn[7376687] = "7376659,7377147"; pn[7377147] = "7376687,7376703"; pn[7376703] = "7377147,7376893"; pn[7376893] = "7376703,7377211"; pn[7377211] = "7376893,7377093"; pn[7377093] = "7377211,7377131"; pn[7377131] = "7377093,7377221"; pn[7377221] = "7377131,7377295"; pn[7377295] = "7377221,7377667"; pn[7377667] = "7377295,7377757"; pn[7377757] = "7377667,7379551"; pn[7379551] = "7377757,7379553"; pn[7379553] = "7379551,7379559"; pn[7379559] = "7379553,7379565"; pn[7379565] = "7379559,7379575"; pn[7379575] = "7379565,7379573"; pn[7379573] = "7379575,7380027"; pn[7380027] = "7379573,7380179"; pn[7380179] = "7380027,7380519"; pn[7380519] = "7380179,7380235"; pn[7380235] = "7380519,7380365"; pn[7380365] = "7380235,7380945"; pn[7380945] = "7380365,7380395"; pn[7380395] = "7380945,7380953"; pn[7380953] = "7380395,7381629"; pn[7381629] = "7380953,7404723"; pn[7404723] = "7381629,7404799"; pn[7404799] = "7404723,7404805"; pn[7404805] = "7404799,7404941"; pn[7404941] = "7404805,7405003"; pn[7405003] = "7404941,7413631"; pn[7413631] = "7405003,7413663"; pn[7413663] = "7413631,7413957"; pn[7413957] = "7413663,7413665"; pn[7413665] = "7413957,7414001"; pn[7414001] = "7413665,7444403"; pn[7444403] = "7414001,7444279"; pn[7444279] = "7444403,7444415"; pn[7444415] = "7444279,7444553"; pn[7444553] = "7444415,7447707"; pn[7447707] = "7444553,7444585"; pn[7444585] = "7447707,7447551"; pn[7447551] = "7444585,7448109"; pn[7448109] = "7447551,7448137"; pn[7448137] = "7448109,7375103"; // cached usernames pu[0] = guestphrase; pu[58568] = "gunshow"; pu[297125] = "spas1"; pu[37887] = "RootDKJ"; pu[75082] = "tarrbot"; pu[307579] = "ssskelton"; pu[68205] = "robogar"; pu[114809] = "Iamhives"; pu[205793] = "skibum50"; pu[2273] = "comp1"; pu[292045] = "The Director"; pu[162713] = "xgman"; pu[5813] = "s60r05"; pu[290955] = "n a m"; pu[57960] = "genesmasher"; pu[272178] = "BigBang"; pu[164833] = "pvoveris"; pu[224609] = "Tech"; pu[273170] = "XC60Questions"; pu[58370] = "Joeyboy"; pu[304045] = "timlocke"; pu[259842] = "Heimdall"; pu[309517] = "badge4"; pu[198905] = "WhoaVolvo"; pu[301193] = "nbvolks"; pu[234609] = "cohall"; pu[235713] = "savolvo"; pu[274410] = "Snowball"; pu[69455] = "blindkarma"; pu[25724] = "Tango"; pu[33293] = "MalSled"; pu[250289] = "FusionRedXC60"; pu[222441] = "TomXC60"; pu[63618] = "14XC606A"; pu[9579] = "chillg8r"; pu[40321] = "gotart"; pu[20563] = "ndotym"; pu[302723] = "jre"; pu[226849] = "coachlange"; pu[42610] = "mommere"; pu[281817] = "VeeXCee"; pu[68511] = "dpokluda"; pu[287666] = "Volvolic"; pu[63915] = "Bestbob"; pu[313519] = "XC888"; pu[59588] = "Mikey54"; pu[267178] = "mrhobie"; // -->

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    1. #26
      Junior Member dpokluda's Avatar
      Join Date
      Sep 2014
      Posts
      47
      I just got from my 20K service from Volvo Cars Bellevue. When I dropped the car I said I wanted software update. The service adviser ignored that. When he took my keys I explicitly asked again about the software update. He said that "Volvo doesn't want us to do software updates any more". I said I still would like to get the software update but he said they "can't do software update unless there is something wrong with the car". I said I still want the software update. They charged me $100 for the update.

      After that I went to Volvo web site and on page service by Volvo, they have video Volvo service advantage that lists five promises. One of them is that they will wash your car and another is that they will always update the car software for free. Bellevue Volvo charged me $100 for software update and they didn't wash my car!

      Do people have the same experience elsewhere? If not, what is the best/recommended service in Seattle area in particular?
      2020 V60 Cross Country – Denim Blue/Charcoal, Advanced, Heated seats & steering wheel, 19'' wheels
      2018 XC60 T5 Inscription – Osmium Gray/Charcoal, Convenience, Vision, Heated front seats & steering wheel, 20'' wheels

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