I just got from my 20K service from Volvo Cars Bellevue. When I dropped the car I said I wanted software update. The service adviser ignored that. When he took my keys I explicitly asked again about the software update. He said that "Volvo doesn't want us to do software updates any more". I said I still would like to get the software update but he said they "can't do software update unless there is something wrong with the car". I said I still want the software update. They charged me $100 for the update.
After that I went to Volvo web site and on page service by Volvo, they have video Volvo service advantage that lists five promises. One of them is that they will wash your car and another is that they will always update the car software for free. Bellevue Volvo charged me $100 for software update and they didn't wash my car!
Do people have the same experience elsewhere? If not, what is the best/recommended service in Seattle area in particular?