I have a 2016 Volvo XC90. All work has been done at dealerships. I am not an aggressive driver, I primarily just drive around town taking my kids and their friends to school and their various activities.
At 18,000 miles the Reduced Engine Performance light came on while I was on the freeway, forcing the car to decelerate to speeds that are not safe. I took the car in and the replaced the spark plugs and rotors.
26,000 miles: the Stop Safely light and the low oil light came on. They replaced the breather box, auxiliary and support batteries, steering wheel module, steering column switch assembly, bleeder hose, and oil trap. I also needed to purchase 2 new front tires and I later learned they sealed the filler cap for an oil consumption test.
31,000 miles: check engine light and low oil light. They said excessive oil consumption due to loss of elasticity in piston rings.
They replaced breather box again (previous one lasted 6months and less than 5,000 miles), front crank seal, pistons, big end rod bearings, supercharger. After putting vehicle back together, tech found oil leak causing a large volume of oil to leak into the timing cover. They replaced timing belt kit, VVT plugs, camshaft seals, another side bleeder hose.
My car was at the dealership for almost 3 months. The day I picked my car up the steering wheel started shaking when braking at highway speeds and a burning smell when the car was stopped.
33,000 miles: Around 6 weeks and 2,000 miles later, the car is making a clunking sound when turning. I bring it back to the dealership.
Upper engine torque mount was torn. They replaced right engine mount, torque mount, upper and lower control arms (they were shifting due to ball joints and brushings being worn). Front and rear brake pads and discs replaced, rotors warped again (previous rotors lasted just 15,000miles), another new front tire.
In the service report it stated that bolts to the upper radiator support were incorrect, bolts to oil cooler were incorrect, and bolts were missing from the upper engine harness.
Car at the dealer almost 3 weeks.
I get the car back, and 4 days later the engine light comes on. I bring it back to the dealership. My car seems to be going through gas more quickly and doesn’t have great acceleration anymore. I also noticed the oil level was halfway. Odd considering I presume they changed and filled the oil in July, less than 2,000 miles ago.
I am informed that it is probably the seal around the fuel cap, a known issue with XC90s. Turns out it was a seal in the supercharger leaking emissions. Replace the supercharger again (previous one lasted approximately 9 weeks and less than 2,000 miles). They replaced the supercharger, test drove the car and got the same error code again. I am told the car must be leaking emissions from a different area. Two days later I am told it must have been a false code because they aren’t getting any more codes for the vehicle.
So far, my car has been at the dealership 11 days.
Tomorrow they may tell me I can pick up my car. I have zero confidence that this car will ever run properly again, and 100% confidence that the car will be back at the dealership in a few weeks.
Question 1: When they put my engine back together, is it possible that bolts missing from the upper engine harness and incorrect bolts for the upper radiator support and oil cooler caused further damage to my car?
Question 2: Do you think that my car is a lemon now?
Question 3: Will Volvo or the dealership work with me to get me into a new Volvo?
Question 4: If they do help me with a trade assist, how much “help” do they typically give? How does a trade assist work?
I would love some guidance! My warranty ends in 2 months....