Hoping to tap into the collective experience available through this forum ... owner of a 2019 XC90 T6 RDesign w/polestar. Almost 4 months old, with 4,000 mi.
On November 7th, the turtle icon appeared & received a car status message “transmission error - acceleration performance reduced”. Shifts were sudden and inconsistent... drove home gingerly and got vehicle to service the following morning.
It’s been with my dealer’s service team since November 8 and no sign of resolution.
Fix attempt 1 was a module related to communicating with the transmission.
Fix attempt 2 was a transmission valve solenoid, but since the part was not readily available the entire valve assembly was replaced.
Fix attempt 3 is an entire new transmission... which is not available until first week of January.
Aside from the ever increasing frustration of my new vehicle being in the shop for potentially 2+ months, the thought of a new transmission not being a guaranteed resolution is making my brain explode.
I just called Volvo customer care to explain the situation, and express my concern as a first time Volvo owner who selected their prestige brand as an acknowledgement of quality, service, and dependability ... the immediate response I got back was not in the least bit comforting or understanding ... in fact, it was quite apathetic.
Has anyone been through something similar? If so, has Volvo stepped up to offer complimentary maintenance plans, or some other token?
Thinking I am between a rock and a hard place ... with a lot of concerns as to what the future may bring with this vehicle.