2018 T6 Momentum Recurrent Issue - Any definitive solutions?
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    1. #1
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      2018 T6 Momentum Recurrent Issue - Any definitive solutions?

      TL;DR

      Has anyone else had a recurrent problem with their car under warranty and has Volvo corporate do something to resolve it?



      I've posted about this issue a few times on here and Reddit, but to sum it up I've been having issues with my 2018 XC60 T6 Momentum passenger side mirror glass holding it's position. Intermittently, the mirror will be in the incorrect position requiring me to press the memory button on the driver side door to correct it. It's very frustrating to have to do this every time I get into the car, and if I forget, it makes it pretty difficult/dangerous to change lanes. I've taken it to two dealers more times than I can count and had the mirror motor replaced, the PDM (passenger door module) replaced, and a ridiculous number of software updates/reinstalls with no luck. The dealer I'm working with is super nice and trying to get it fixed, but I've tried to contact Volvo corporate to speak with them directly about a resolution. Each time I call their "product specialists" I get generic/nonspecific answers and they often try to talk in circles to get me off the phone.

      I'm sorry for posting about this multiple times. I'm tired of dealing with this and spending time/money trying to get a car that does what it's supposed to do. I've had the car for a little over a year and the problem has been consistent since I purchased it brand new.
      Last edited by tooth32; 12-03-2019 at 09:21 AM.

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    3. #2
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      Take it to the dealer and get it replaced, no one here can do that for you. Every forum for every car manufacturer has this same issue weather it be a window regulator or other. No manufacturer is perfect, good news is that the vehicle is covered by the company, and yes its a PITA... so is life. Drop it off, take a loaner and don't take it back until you you feel your issues are resolved. Good luck.

      Sent from my Pixel 3a using Tapatalk
      2018 XC60 T5 Momentum AWD/Osmium Grey Metallic/Charcoal Leather/B&W Audio/ACC-PA2 (OSD)
      2011.5 XC60 3.2 AWD/Saville Grey Metallic/Anthracite Black Leather/Premium/Climate/BLIS/Rear Cam/

    4. #3
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      Thanks for your reply. It's at the dealer, been working with the service manager to resolve the issue. Not trying to ask for anyone to do anything for me, more-so just asking about other people's experiences so I know what to expect.

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    6. #4
      Member Gary-16-Xc90's Avatar
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      Just some troubleshooting ideas...

      Are you using the tilt-down feature while in reverse? I decided that I did not want to use that tilt feature since looking straight back was much more important than looking down (plus I can manually tilt in reverse when I need it).

      Also, have you re-saved your mirror, HUD and seat settings and then saved those updated settings with your driver profiles (even you only have a guest profile)?

      Owner’s Manual

      Tilting when parking

      The door mirrors can be tilted down to help give the driver a better view along the sides of the vehicle, e.g. of the curb when parking.

      Select reverse gear and press the L or R mirror button.

      Please note that the button may need to be pressed twice depending on settings. When the door mirror is tilted down, the light in the button will flash. When reverse gear is engaged, the door mirrors will automatically start to move after 3 seconds and will reach their original position after about 8 seconds.



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    7. #5
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      Quote Originally Posted by Gary-16-Xc90 View Post
      Just some troubleshooting ideas...

      Are you using the tilt-down feature while in reverse? I decided that I did not want to use that tilt feature since looking straight back was much more important than looking down (plus I can manually tilt in reverse when I need it).

      Also, have you re-saved your mirror, HUD and seat settings and then saved those updated settings with your driver profiles (even you only have a guest profile)?

      Owner’s Manual

      Tilting when parking

      The door mirrors can be tilted down to help give the driver a better view along the sides of the vehicle, e.g. of the curb when parking.

      Select reverse gear and press the L or R mirror button.

      Please note that the button may need to be pressed twice depending on settings. When the door mirror is tilted down, the light in the button will flash. When reverse gear is engaged, the door mirrors will automatically start to move after 3 seconds and will reach their original position after about 8 seconds.



      Sent from my iPhone using Tapatalk Pro
      Thanks for your reply and suggestions. I have tried turning the tilt down feature off and driving for about a month. Didn't seem to fix the problem. I also tried resetting the entire Sensus system back to factory settings and resave everything (and save with my driver profile). No luck with that either. Waiting to see what the next steps are from the dealer.

    8. #6
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      I have had the same issue for years. Dealer has done several sensus updates which haven't fixed the issue. Good luck.

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    9. #7
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      My experience with warranty issues is that dealers of all makes are not responsive unless you can replicate the problem in front of them. My last vehicle was a Lincoln MKX. Nice SUV with their 22-way adjustable seats. For some reason the side bolsters would deflate whenever I drove up a really long hill. It was a bizarre problem and the dealership would never try to resolve it because it was located in a flat part of town. They couldn't replicate it and thought I was nuts.

      With my BMW, I had all kinds of bizarre vehicle from iDrive. So, I got out my phone and recorded it. BMW had no choice but too replace it.

      With all brands, I've found that they'll try to do just as the poster above notes- pass it all of as need for a software update.

      My advice is to document the problem as well as you can and then call Volvo usa.
      2019 XC60 T6 Inscription Pine Gray Ext/Maroon (brown) Int

    10. #8
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      Just a thought - are you using both keys (i.e. one for your wife and the other for you) - were these keys by any chance switched and the second keys profile loading when you get in the car?

    11. #9
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      Quote Originally Posted by spas1 View Post
      Just a thought - are you using both keys (i.e. one for your wife and the other for you) - were these keys by any chance switched and the second keys profile loading when you get in the car?
      Not me. I only have one profile loaded on both keys.

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    12. #10
      Member BigBang's Avatar
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      To avoid repeating the various suggestions, read the post from before
      He tried everything, the dealer tried with module replacements and system upgrades NOTHING HELPED
      https://forums.swedespeed.com/showth...sition-Problem

      Contact Volvo USA to look for a replacement car or seek a lawyer
      2018 XC60 T5 R-Design

    13. #11
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      Quote Originally Posted by BigBang View Post
      To avoid repeating the various suggestions, read the post from before
      He tried everything, the dealer tried with module replacements and system upgrades NOTHING HELPED
      https://forums.swedespeed.com/showth...sition-Problem

      Contact Volvo USA to look for a replacement car or seek a lawyer
      Sorry about that, I should have linked the previous post or just referred to it. I appreciate all your replies. I've tried to contact Volvo USA and haven't had much luck yet. I read online about people being issued a "Trade Assist," but am not sure how to go about it. Anyone tried this before or had success with it?

    14. #12
      Member BigBang's Avatar
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      My answer is not to you, but to others


      You might try contacting a lawyer to see the lemon law , or someone from a forum who has already used lemon law
      2018 XC60 T5 R-Design

    15. #13
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      Quote Originally Posted by Walkabout View Post
      My experience with warranty issues is that dealers of all makes are not responsive unless you can replicate the problem in front of them. My last vehicle was a Lincoln MKX. Nice SUV with their 22-way adjustable seats. For some reason the side bolsters would deflate whenever I drove up a really long hill. It was a bizarre problem and the dealership would never try to resolve it because it was located in a flat part of town. They couldn't replicate it and thought I was nuts.

      With my BMW, I had all kinds of bizarre vehicle from iDrive. So, I got out my phone and recorded it. BMW had no choice but too replace it.

      With all brands, I've found that they'll try to do just as the poster above notes- pass it all of as need for a software update.

      My advice is to document the problem as well as you can and then call Volvo usa.
      Thanks for your reply. I had previously videoed it a few months ago, but I’m going to get video evidence of it again. Volvo USA basically says that my case is open and I need to have the dealer look at it to diagnose the issue within 3 weeks of the complaint (it takes 2-3 weeks to get an appointment here with a loaner). It’s at the dealer now so I’m hoping they’ll find the issue and document it well enough for corporate to see that I’m not just crazy.
      2020 XC60 T5 AWD R-Design Osmium Grey | Charcoal

    16. #14
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      Tooth32 - apologize if my post was too simplistic but hope you find a solution.
      2019 XC60 T6 Inscription Pine Gray Ext/Maroon (brown) Int

    17. #15
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      Quote Originally Posted by Walkabout View Post
      Tooth32 - apologize if my post was too simplistic but hope you find a solution.
      Not at all, I appreciate any and all advice! Never had a problem like this before so it’s a learning experience for me. Really hoping they’ll either fix the problem with this car or just replace it.
      Last edited by tooth32; 12-04-2019 at 11:32 AM.
      2020 XC60 T5 AWD R-Design Osmium Grey | Charcoal

    18. #16
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      Wanted to share some updates in case anyone was following or has a similar issue.

      I just picked up my car today after having the regional field technician look at it in person last week and recommend the entire mirror be changed. He noted that the mirror motor itself was loose. Not sure if it was loose from the get go or worked itself loose. Hoping this fixes the problem. If not I'm not sure what I can do.

    19. #17
      Junior Member pvoveris's Avatar
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      Quote Originally Posted by Walkabout View Post
      My experience with warranty issues is that dealers of all makes are not responsive unless you can replicate the problem in front of them. My last vehicle was a Lincoln MKX. Nice SUV with their 22-way adjustable seats. For some reason the side bolsters would deflate whenever I drove up a really long hill. It was a bizarre problem and the dealership would never try to resolve it because it was located in a flat part of town. They couldn't replicate it and thought I was nuts.
      How utterly amazing they weren't able to replicate a problem caused by driving up a long hill while driving it around the flat plains. Boggles the mind.
      Current - 2019 XC60 T6 Inscription - Bright Silver - Amber Interior
      Previous - 2013 XC60 T6 R-Design - Passion Red - Black/Beige Sport Interior

    20. #18
      Quote Originally Posted by tooth32 View Post
      Wanted to share some updates in case anyone was following or has a similar issue.

      I just picked up my car today after having the regional field technician look at it in person last week and recommend the entire mirror be changed. He noted that the mirror motor itself was loose. Not sure if it was loose from the get go or worked itself loose. Hoping this fixes the problem. If not I'm not sure what I can do.
      I had mind boggling issues with my 15.5 and sensus in beginning. I found recording issue is always a plus. If dealer can't replicate, they can at least see s video of the problem transpiring.

      Hope the latest attempt solves the issue once and for all.
      Last edited by MyVolvoS60; 01-14-2020 at 08:04 PM.

    21. #19
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      Thank you! Took the advice of people who replied here and made meticulous notes/videos. The regional tech was able to find a physical issue (don't know if he replicated mine or not), so at least they don't think I'm crazy for bringing it in.

    22. #20
      Quote Originally Posted by tooth32 View Post
      Thank you! Took the advice of people who replied here and made meticulous notes/videos. The regional tech was able to find a physical issue (don't know if he replicated mine or not), so at least they don't think I'm crazy for bringing it in.
      FYI... A mirror motor going bad sounds like a jet engine getting ready to take off! This is what happened on my car when it died!

      https://drive.google.com/drive/my-drive

    23. #21
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      Bad news... Mirror seems to be malfunctioning again. Tilts down, and then just goes up halfway. Doesn't return to the saved position without pressing the memory button. Don't know if anyone has gotten a replacement car from Volvo Corporate, but I'd appreciate any advice from anyone who has. Thanks

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