We are getting ready to replace our Chevy Bolt as the lease is up in Jan. I noticed the other day that Audi has the E-Tron which is a good looking all electric Q5 like vehicle. It may be a bit too big for my Wife but I am investigating it now. I joined the Audi Forum and began looking at all the posts in the E-Tron section. The car is really nice looking and the interior is well done. I was curious about the software and whether or not they are getting over the air downloads. Guess what? People are complaining that have had the car now for almost a year that NO software updates are available. Someone posted that they had a higher rev software than what others reported so one fellow took his car to the dealer and here is what he learned.
Quote: Originally Posted by baherrick
So I got my car back and checked the software version and nothing changed. My original service advisor had gone home so I asked another adviser that was still there and he told me the software was up to date. I told him about the forum and asked him why others had a different version. He said there are different generations of the e-Tron so those with the 2538 software are first generation and those with 2659 are second generation and the software can not be interchanged.
That makes some sense because my e-Tron was actually built in March of 2019 so it is first generation. Not sure what is the difference between generations but I would suspect there have been some changes to some of the hardware to improve things. Hard to say for sure.
I can say that I have had my e-Tron for over a week and I haven't experienced any bugginess so far. I came from a Jaguar F-Pace so I know well about issues with the software. For some it ended up being the module itself that had to be replaced. Maybe that is the case with some here.
So it would be good to hear from someone who maybe had a contact with a technician who could provide more details on the differences between versions of software and a history of past software changes and any new upcoming updates.
if this is the case It really shows how out of touch Audi is when it comes to software architecture, design and software updates. How on earth could an existing same year model change so much that it can’t have the same software applied to it.
this would be like Apple saying iOS 13.2 is only available to new iPhone 11’s purchased in the last months. Those who got day 1 iPhone 11’s, I’m sorry but your stuck with iOS 13 and all the bugs that came with it.
I just filed a complaint with the Federal Trade Commission citing refusal to fix bugs for existing owners, lack of updates on when they will be fixed and refusal to apply newer software to existing cars. It’s time to stop these car manufacturers from delivering crap and just expect you to put up with it!
Well isn't this interesting? I often see complaints on this forum that we cannot get software updates over the air and must go into the dealer. Well, here is a relatively new vehicle that not only does not get software updates (other than maps) over the air but also does not get them at the dealer. Be careful what you wish for. So perhaps our Volvo experience is not so bad after all. Yes Tesla does do over the air. That does make them special. They probably had to as they have so few dealerships where you could take the car. I am hoping that the new XC40 Recharge comes out soon enough so that we can acquire one. I have a deposit in but have no idea when it will be available. It might not come out till mid summer 2020. We will need a car sooner rather than later.