2019/20 S60 alignment problem
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    1. #1
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      2019/20 S60 alignment problem

      So I collected my brand new s60 last week and I realised that the car's alignment leans a little to the left. So I arranged to send it back to the SC for realignment and today I got the car horribly leaning to the right with the steering sitting crooked while going straight.

      They took a full day to realign and try to fix the issue but it still isn't fixed.

      My questions are :
      1. Is this normal for a brand new car? Why would this happen other than a low build quality from Volvo?
      2. Does this have anything to do with the drivetrain or software? Considering the new tech in our cars which controls the 4 wheels.
      3. Shouldn't alignment issues be fixed in an hour or less? Could this be a bigger issue?

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    3. #2
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      Do you have a printout of before and after?
      What is SC?

      Krzyś

    4. #3
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      Just because your car was there all day doesn't mean it was being worked on all day. A printout of the current measurements would be helpful.

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    6. #4
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      Quote Originally Posted by krzyss View Post
      Do you have a printout of before and after?
      What is SC?

      Krzyś
      SC standards for Service centre. I'm all the way in Malaysia so I don't know if our process of getting our car checked out is the same. I don't think our service centers here actually give any printouts and it's the first I'm hearing of it too.
      I'll try to request for one.

      Quote Originally Posted by Tech View Post
      Just because your car was there all day doesn't mean it was being worked on all day. A printout of the current measurements would be helpful.
      I'm surprised that it isn't, considering I am their first and only customer 😅 they're a brand new dealer in my country and I believe my car is the only one they have to handle.
      It's the first time I'm hearing about printouts, we usually leave it to the technician to just solve it for us when we want to do balance and alignments. I'll have to speak to them about it, hopefully they know a little more than I do at the moment!

    7. #5
      Senior Member Wayne T5's Avatar
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      He's talking about before and after printouts for the alignment - it's very common in the US and is very helpful for consumers because when any of the various measurements are out of spec the measurement is shaded red and when they are in spec it's shaded green. Hopefully the service center has decent alignment equipment.
      Past: '94 854, '99 S70 T5 SE, '99 S70 GLT, '04 S60R M, '12 S60 T5, '13 S60 T5, '15 S60 RD, '05 V70R GT
      Present: '95 854 T-5R, '06 XC70, '15.5 XC60 T6, '16 V60 P*

    8. #6
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      Nothing with the software or build quality is going to affect alignment. It's a simple mechanical adjustment. If I were to guess I'd say you have some new technicians who aren't entirely sure what they are doing. If they are not using modern alignment methods and going with old mechanical measurements then you probably can't get a printout and it's up to the eye of the technician to get it right. I thought you folks had a pretty strong economy though so I would think they would have access and preference to new systems, but like most folks, I'm more ignorant than not to other countries. I don't know anywhere in the States where you should expect an alignment in an hour... That might be the labor time, but it's not reality. They could be spending some time trying to learn how to do it right!

    9. #7
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      In the USA you can ask and almost always get a print out from alignment machine.
      It will show before and after (in case of work being done) degrees (angle measurements) of all the wheels.

      Have you checked pressures in the tires? TMPS should detect something like way off pressure but maybe not.

      Crooked wheel suggests that "SC" did something with suspension but it is not necessarily improvement.

      Ask SC to fix the pull and ask for alignment printout.

      Krzyś

    10. #8
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      Quote Originally Posted by Wayne T5 View Post
      He's talking about before and after printouts for the alignment - it's very common in the US and is very helpful for consumers because when any of the various measurements are out of spec the measurement is shaded red and when they are in spec it's shaded green. Hopefully the service center has decent alignment equipment.
      Quote Originally Posted by DFrantz View Post
      Nothing with the software or build quality is going to affect alignment. It's a simple mechanical adjustment. If I were to guess I'd say you have some new technicians who aren't entirely sure what they are doing. If they are not using modern alignment methods and going with old mechanical measurements then you probably can't get a printout and it's up to the eye of the technician to get it right. I thought you folks had a pretty strong economy though so I would think they would have access and preference to new systems, but like most folks, I'm more ignorant than not to other countries. I don't know anywhere in the States where you should expect an alignment in an hour... That might be the labor time, but it's not reality. They could be spending some time trying to learn how to do it right!
      Yeah it's never mentioned here, maybe it's something the high end cars and their technicians know but not us general consumers and the general mechanics. It's usually done the old manual way from what I've seen. I would think the proper service centers have the newer equipment but I'm not entirely sure.

      I think it might come down to costs, it might just be cheaper to do it the old manual way, compared to buying the newer equipment. We're not that far behind, I swear 😂

      Thanks for the info guys!

    11. #9
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      Quote Originally Posted by krzyss View Post
      In the USA you can ask and almost always get a print out from alignment machine.
      It will show before and after (in case of work being done) degrees (angle measurements) of all the wheels.

      Have you checked pressures in the tires? TMPS should detect something like way off pressure but maybe not.

      Crooked wheel suggests that "SC" did something with suspension but it is not necessarily improvement.

      Ask SC to fix the pull and ask for alignment printout.

      Krzyś
      The TMPS showed that all 4 tyre pressure was low, after I collected my car from the center so I went to the station to pump. Wonder how it would make a difference though.

      Yeah I'll be doing that. Thanks!

    12. #10
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      Quote Originally Posted by Tech View Post
      Just because your car was there all day doesn't mean it was being worked on all day. A printout of the current measurements would be helpful.
      Can always count on you to be there to scoff at anyone who dare complain about any S60 build quality issues.

    13. #11
      Junior Member Kamil's Avatar
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      Quote Originally Posted by silverV60 View Post
      Can always count on you to be there to scoff at anyone who dare complain about any S60 build quality issues.
      I hate when sone people do that but I don’t think this is the case. Most of the time you drop off your car it just sits there, then you find what’s wrong then it sits there more to get parts, even more if you got to do a warranty or a customer pay job.

      He is correct in his system
      2020 V60 CC

    14. #12
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      Quote Originally Posted by silverV60 View Post
      Quote Originally Posted by Tech View Post
      Just because your car was there all day doesn't mean it was being worked on all day. A printout of the current measurements would be helpful.
      Can always count on you to be there to scoff at anyone who dare complain about any S60 build quality issues. <img src="http://www.vwvortex.com/Anthony/Smilies/smile.gif" border="0" alt="" title="Smile" class="inlineimg" />
      Thanks for the very valuable contribution to this thread. I clearly was not scoffing at anything other than the assumption that because the car was at the dealer all day it meant it was being worked on all day.

    15. #13
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      Got my car sent in this morning and returned in the afternoon after a long talk with the service advisor.

      They told me their equipment's not fully set up yet so they couldn't do it for me at their service center. They had to outsource it and the contractor wasn't that great. They managed to solve the issue after taking it to a tyre specialist.

      From my experience, be prepared for your car to drive all wonky if the balancing is off. The lane keeping assist and the pilot assist acts in very weird ways. I don't know how to explain it but it's as if the car is being tugged in all directions

    16. #14
      Member Avboden's Avatar
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      So ultimately the dealer was at fault and the car just needed a proper alignment and wheel balance and there's nothing particularly wrong? Nice ending, though annoying process you went through
      2019 S60 T6 Inscription
      1998 V70R. RIP Transmission
      1973 Volvo 1800ES which will someday get a T6 engine

    17. #15
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      Quote Originally Posted by edc30 View Post
      Got my car sent in this morning and returned in the afternoon after a long talk with the service advisor.

      They told me their equipment's not fully set up yet so they couldn't do it for me at their service center. They had to outsource it and the contractor wasn't that great. They managed to solve the issue after taking it to a tyre specialist.

      From my experience, be prepared for your car to drive all wonky if the balancing is off. The lane keeping assist and the pilot assist acts in very weird ways. I don't know how to explain it but it's as if the car is being tugged in all directions
      A non equipped service center will really hurt your ownership experience. As you experienced, these computers really need all the parameters set up right. If you take a moment and think about what input data the system needs in order to do corrective measures like lane assist it quickly becomes apparent why all the geometry needs to be right. So very sorry you're having some troubles now, but hopefully the new service center will work hard to be a success for you, an early customer of theirs!

    18. #16
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      I had this with my brand new XC60 in May. The dealer kept the car for two days to resolve it because they outsourced the job to a tyre specialist who struggled to get the correct values. The car always drove properly but it just annoyed me that the steering wheel was slightly to the left when going straight. My dealer claimed to never have had this issue before with a new car.

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