2019 XC60 TouchScreen Keeps Rebooting - Drive supports Errors & Storage Unavailable
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    1. #1

      2019 XC60 TouchScreen Keeps Rebooting - Drive supports Errors & Storage Unavailable

      We are seeing major problems with the TouchScreen system.

      1. Rebooting every few minutes
      2. Backup camera not working from time to time
      3. NAV not working
      4. Storage Unavailable Error - Popup window shows an error " The internal Storage is unavailable. The infotainment system may not behave as expected" - Gee really
      5. Another error, not related to the above error popup, as this is in the Digital Dash rive Support Error: Driver Support System Reduced Functionality Service Required
      - Is this SUV even safe to drive ?

      Has anyone seen this or maybe even one of these issues ? We took to Dealership, they reloaded software, and still not working, no change to issues and errors seen.

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    3. #2
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      Sorry to hear you're having issues. I had the rebooting issue once every so often in the Texas summer, but it randomly went away.

      Just as a general comment, if you're having recurrent issues that the dealer hasn't been able to solve, talk to Volvo Corporate. They will talk to the dealer and will likely ask the regional field technician to take a look at the case and maybe the car itself. This is what happened with my recurrent issue. I just picked up today, so only time will tell if it's been fixed.

    4. #3
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      Hi,
      I have similar issues.

      In case you have T8, please be very careful, especially if you driving on slippery conditions and using Continuous AWD. When Sensus/IHU reboots, it changes back to hybrid drive mode. Basically car changes from AWD to RWD when reboot happens.
      For T5 and T6, it will stay like AWD/FWD and not so dangerous.

      Please do not accept just a software update. Your case sounds more like communication error between the car's computers. Volvo has approx 105 computers build in. Tooth32 says it right, please escalate your car, not just accept software update.

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    6. #4
      Junior Member BigBang's Avatar
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      Quote Originally Posted by finxc90 View Post
      Hi,

      Volvo has approx 105 computers build in. Tooth32 says it right, please escalate your car, not just accept software update.
      Very interesting information
      What is your source of information for 105 computers in Volvo

      I have never read or heard anything like this
      2018 XC60 T5 R-Design

    7. #5
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      Because there aren't 105 computers.

    8. #6
      Global Moderator GrecianVolvo's Avatar
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      Quote Originally Posted by Tech View Post
      Because there aren't 105 computers.
      😂😂😂😂😂
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    9. #7
      Global Moderator GrecianVolvo's Avatar
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      Quote Originally Posted by CincinnatiXC60 View Post
      We are seeing major problems with the TouchScreen system.

      1. Rebooting every few minutes
      2. Backup camera not working from time to time
      3. NAV not working
      4. Storage Unavailable Error - Popup window shows an error " The internal Storage is unavailable. The infotainment system may not behave as expected" - Gee really
      5. Another error, not related to the above error popup, as this is in the Digital Dash rive Support Error: Driver Support System Reduced Functionality Service Required
      - Is this SUV even safe to drive ?

      Has anyone seen this or maybe even one of these issues ? We took to Dealership, they reloaded software, and still not working, no change to issues and errors seen.
      Hold on...you took it to service and they gave it back to you (or, you accepted it) while these issues were still occurring? Something does not jive here.
      2001 Volvo V70 T5 M SR, Classic Red/Graphite Lthr, TME Stage II ECU, 3" Downpipe w/ Cat-back exhaust from MTE, Volvo Roadholding & Lowering Kit w/ Nivomats, 17" PEGASUS, Rear Spoiler, Dolby Surround Sound
      2019 V90 Cross Country Osmium Grey metallic w/ Charcoal L, Advance, Retractable Tow Hitch, Polestar, 19" wheels
      2019 S60 T6 AWD Inscription Black w/ Maroon/Brown L, Advanced, Heated Seats/Steering, Charcoal Headliner, Park Assist Pilot, 4C, Ext Styling Kit, 19" wheels, Polestar

    10. #8
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      I would request to replace the Sensus module.

      Fusion · Red · T8 · XC60
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    11. #9
      Junior Member stocis's Avatar
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      Quote Originally Posted by FusionRedXC60 View Post
      I would request to replace the Sensus module.

      Fusion · Red · T8 · XC60
      Or at least format / reinstall software.
      Current: 2020 Volvo XC60 R-Design, 2018 Volvo XC40 R-Design
      Previous: 2008 Volvo C70, 2003 Saab 9-5, 1999 Mitsubishi FTO, 1998 Land Rover Freelander

    12. #10
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      Volvo network topology

      Hi,

      Sorry, right number is 108. I called MCU based boxes also as computers - they are also running a bit of the software. Volvo's internal network architecture is most complex what I have seen so far. What I'm also wondering, very many communication methods, not unified. No one really started from clean desk but took also history with it.

      https://softwarecenter.gu.se/digital...--ne-volvo.pdf

      See page 4 from the above pdf.

      Other point - current Sensus is based in freebsd unix variant. Volvo has announced moving to Android automotive OS. How I read this is that they will cut the support to freebsd (current OS), no new apps, less improvements etc. All efforts will be/has been transfered to Android Automotive OS and we will have similar situation like Nokia's Symbian or Nokia Windows phone - Sensus becomes obsolate.

      Anyway, my most important message is that if you have T8, use AWD at slippery road - be very very careful - Sensus reboots might cause you to spin off from the road as suddenly you are left with RWD/Hybrid mode. Happened to me. Volvo bought back the car.

    13. #11

    14. #12
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      Okay, if those are what you consider computers, then sure.

    15. #13
      Junior Member BigBang's Avatar
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      You consider 8 parking sensors as 8 computers or the blutooth is for you computer, the door light is for you computer, light sensor is for you a computer or sensor for not using seat belt for you is computer..... if so then there may be so many "computers"

      Today I learned something new, my laptop has at least 10 computers: Bluetooth, HDMI, USB 2.0, USB 3.0, card reader, screen, keyboard illumination , wireless network, cable network , fingerprint reader ........
      Last edited by BigBang; 01-23-2020 at 07:55 AM.
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      Quote Originally Posted by BigBang View Post
      You consider 8 parking sensors as 8 computers or the blutooth is for you computer, the door light is for you computer, light sensor is for you a computer or sensor for not using seat belt for you is computer..... if so then there may be so many "computers"

      Today I learned something new, my laptop has at least 10 computers: Bluetooth, HDMI, USB 2.0, USB 3.0, card reader, screen, keyboard illumination , wireless network, cable network , fingerprint reader ........
      Hi,

      I'm sorry for using wrong wording. Instead of using word ECU, I used word computer. My point was that each of those ECUs are running their own software/firmware. In SPA platofrm there are upto 108 ECUs, running each with their own software and with multiple communication buses. Extremely complex system and I can see a lot history behind.

      Yes, your bluetooth chip has it's own software for handling bluetooth as the other chips as well. Typically based on ARM processor core and so on.

    17. #15
      Quote Originally Posted by GrecianVolvo View Post
      Hold on...you took it to service and they gave it back to you (or, you accepted it) while these issues were still occurring? Something does not jive here.
      They dropped the car off at our home, and we found it was still rebooting.

      UPDATE: We took it back to the dealership to try again. They re-imaged the IHU, and then tested for a day. It rebooted this morning, so now they need Volvo to approve replacing the IHU.

      If the problem continues, we will use litigation to make whole.

    18. #16
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      Many computers don't mean complexity. They are not like running kids in Disney parks. They work like people in their own cubics or offices, while postman delivers messages and requests to them. So not bad at all.

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      Rolling, Fusion Red - 2018 XC60 - T8
      Running to retire, 2000 V70XC 236+k miles

    19. #17
      I will try this Quick Reply, to update...

      UPDATE: They re-imaged the IHU and it rebooting again after 24 hours. From the links above (Thank You) I see the IHU connects to what looks like the touchscreen (CSD) and dash (AUD), or is the DIM the digital dash mod?

      As for my wife's car, they hope Volvo will approve the replacement of IHU, and they THINK that might fix it.

      They need to fix this.

      Or we will litigate to make whole.

    20. #18
      Junior Member BigBang's Avatar
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      Quote Originally Posted by finxc90 View Post
      Hi,

      I'm sorry for using wrong wording. Instead of using word ECU, I used word computer. My point was that each of those ECUs are running their own software/firmware. In SPA platofrm there are upto 108 ECUs, running each with their own software and with multiple communication buses. Extremely complex system and I can see a lot history behind.

      Yes, your bluetooth chip has it's own software for handling bluetooth as the other chips as well. Typically based on ARM processor core and so on.
      Ok that's your wording
      I have a different understanding and view of it

      Then today, the most advanced car in the world, the new A8 has at least 200 computers
      To understand the ECU of the engine is the most demanding, it processes a lot of data it receives from a lot of sensors: engine, gearboxes and other components, it's a small computer for me

      This bluetooth pictured below is not a computer for me:

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    21. #19
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      2019 XC60 TouchScreen Keeps Rebooting - Drive supports Errors & Storage Unavailable

      I don’t know the exact numbers but all these sensors are all “stored program digital computers “ nowadays. A tiny processor, maybe as much as 256 bytes of memory, maybe as few as 64. They can look at their particular sensor or activate it on one side of the program and the other side can talk on the bus to report an event or an error or perform an action. Cheaper than wires.


      @ Bigbang. Yes, your laptop certainly has multiple computers but the main cpu still does most of the computation...for no better reason than most CPUs in home computers are grossly overpowered for what they have to do. Exceptions of course...some games and graphic processing...and bitcoin mining, which now uses graphics chips I think.

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      Last edited by timlocke; 01-23-2020 at 02:03 PM.

    22. #20
      Junior Member BigBang's Avatar
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      Quote Originally Posted by timlocke View Post
      Bigbang. Yes, your laptop certainly has multiple computers but the main cpu still does most of the computation...for no better reason than most CPUs in home computers are grossly overpowered for what they have to do. Exceptions of course...some games and graphic processing...and bitcoin mining, which now uses graphics chips I think.

      Sent from my iPad using Tapatalk

      I know that perfectly well
      Some GPUs are the most powerful processors in the world, stronger than any processor for computers
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    23. #21
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      Quote Originally Posted by finxc90 View Post
      Hi,

      Sorry, right number is 108. I called MCU based boxes also as computers - they are also running a bit of the software. Volvo's internal network architecture is most complex what I have seen so far. What I'm also wondering, very many communication methods, not unified. No one really started from clean desk but took also history with it.

      https://softwarecenter.gu.se/digital...--ne-volvo.pdf

      See page 4 from the above pdf.

      Other point - current Sensus is based in freebsd unix variant. Volvo has announced moving to Android automotive OS. How I read this is that they will cut the support to freebsd (current OS), no new apps, less improvements etc. All efforts will be/has been transfered to Android Automotive OS and we will have similar situation like Nokia's Symbian or Nokia Windows phone - Sensus becomes obsolate.

      Anyway, my most important message is that if you have T8, use AWD at slippery road - be very very careful - Sensus reboots might cause you to spin off from the road as suddenly you are left with RWD/Hybrid mode. Happened to me. Volvo bought back the car.
      Sensus as seen in SPA is 110% NOT linux or FreeBSD (LOL, how could you believe this). Your interpretation is wrong. Yes, various control modules may be using BSD derived software as well as Linux and Open source, but Sensus as in the touch screen system, is not either.
      Last edited by WhoaVolvo; 01-25-2020 at 08:02 AM.
      Any comments made are of my own opinion and not that of my employer!

    24. #22
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      Quote Originally Posted by WhoaVolvo View Post
      Sensus as seen in SPA is 110% NOT linux or FreeBSD (LOL, how could you believe this). Your interpretation is wrong. Yes, various control modules may be using BSD derived software as well as Linux and Open source, but Sensus as in the touch screen system, is not either.
      I don't know but in an early drive-me test video in 2015 it shows the OS is Ubuntu Linux.
      It looks like the SPA drive display and Sensus UI in a last generation test car.

      DriveMe2015.jpg
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    25. #23
      Junior Member BigBang's Avatar
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      Quote Originally Posted by WhoaVolvo View Post
      Sensus as seen in SPA is 110% NOT linux or FreeBSD (LOL, how could you believe this). Your interpretation is wrong. Yes, various control modules may be using BSD derived software as well as Linux and Open source, but Sensus as in the touch screen system, is not either.
      LOL

      Volvo vehicle running a combo of QNX for the OS and Here Maps for the onboard map system

      Since the purchase by Harman, QNX software has been designed into over 200 different automobile makes and models — not only in telematics systems but in infotainment and navigation units as well.The QNX CAR Application Platform was running in over 20 million vehicles as of mid-2011.[7] The company has since released several middleware products including the QNX Aviage Multimedia Suite, the QNX Aviage Acoustic Processing Suite and the QNX HMI Suite
      Whati si QNX:
      https://en.wikipedia.org/wiki/QNX
      Last edited by BigBang; 01-25-2020 at 03:08 PM.
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    26. #24
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      Quote Originally Posted by BigBang View Post
      Quote Originally Posted by WhoaVolvo View Post
      Sensus as seen in SPA is 110% NOT linux or FreeBSD (LOL, how could you believe this). Your interpretation is wrong. Yes, various control modules may be using BSD derived software as well as Linux and Open source, but Sensus as in the touch screen system, is not either.
      LOL

      Volvo vehicle running a combo of QNX for the OS and Here Maps for the onboard map system

      Since the purchase by Harman, QNX software has been designed into over 200 different automobile makes and models — not only in telematics systems but in infotainment and navigation units as well.The QNX CAR Application Platform was running in over 20 million vehicles as of mid-2011.[7] The company has since released several middleware products including the QNX Aviage Multimedia Suite, the QNX Aviage Acoustic Processing Suite and the QNX HMI Suite
      Whati si QNX:
      https://en.wikipedia.org/wiki/QNX
      Sorry to say, this is also not correct. Please ask your retailer if in doubt. (They will be too, but then you can hear directly from VCUSA via them).

      Obviously the maps are HERE but Sensus is not. I hope it's onbvious but each component is different. Sensus as in the infotainment is not QNX. Nor, is it Ubuntu.
      Last edited by WhoaVolvo; 01-25-2020 at 06:26 PM.
      Any comments made are of my own opinion and not that of my employer!

    27. #25
      Junior Member BigBang's Avatar
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      Quote Originally Posted by WhoaVolvo View Post
      Sorry to say, this is also not correct. Please ask your retailer if in doubt. (They will be too, but then you can hear directly from VCUSA via them).

      Obviously the maps are HERE but Sensus is not. I hope it's onbvious but each component is different. Sensus as in the infotainment is not QNX. Nor, is it Ubuntu.
      NO COMMENT (




      VIDEO:




      https://arstechnica.com/cars/2017/05...t-megahertz/4/
      https://rethinkresearch.biz/articles...-pick-android/
      Last edited by BigBang; 01-25-2020 at 07:37 PM.
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      Quote Originally Posted by WhoaVolvo View Post
      Sorry to say, this is also not correct. Please ask your retailer if in doubt. (They will be too, but then you can hear directly from VCUSA via them).

      Obviously the maps are HERE but Sensus is not. I hope it's onbvious but each component is different. Sensus as in the infotainment is not QNX. Nor, is it Ubuntu.
      Well they don't create a new OS.
      Maybe they used Ubuntu Linux in R&D some time and switched to another in production. But it better supports same GUI software develop kit. And HERE was able to develop the nav UI. So it is some kind of Linux or QNX.

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    29. #27
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      "QNX Technology" is NOT specifically infotainment. For the sake of the thread, the retailer will need to complete the repair as there is an evident issue with the disk drive of this particular vehicle.

    30. #28
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      Quote Originally Posted by FusionRedXC60 View Post
      Well they don't create a new OS.
      Maybe they used Ubuntu Linux in R&D some time and switched to another in production. But it better supports same GUI software develop kit. And HERE was able to develop the nav UI. So it is some kind of Linux or QNX.

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      I encourage you to read this: https://paultan.org/2018/12/17/volvo...o-follow-suit/


    31. #29
      Junior Member BigBang's Avatar
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      Quote Originally Posted by WhoaVolvo View Post
      We are not talking about the future, but what Volvo is currently using in its models: XC60 / XC90 / S60 / V-S / 90
      So the current models use QNX whether you acknowledge it or not

      FYI: My Q5 uses QNX but I also have Google maps
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    32. #30
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      Quote Originally Posted by BigBang View Post
      Quote Originally Posted by WhoaVolvo View Post
      I encourage you to read this: https://paultan.org/2018/12/17/volvo...o-follow-suit/

      <img src="http://www.vwvortex.com/Anthony/Smilies/smile.gif" border="0" alt="" title="Smile" class="inlineimg" />
      We are not talking about the future, but what Volvo is currently using in its models: XC60 / XC90 / S60 / V-S / 90
      So the current models use QNX whether you acknowledge it or not

      FYI: My Q5 uses QNX but I also have Google maps <img src="http://www.vwvortex.com/Anthony/Smilies/tongue.gif" border="0" alt="" title="Stick Out Tongue" class="inlineimg" />
      The article clearly states it's a Windows based Infotainment, as confirmed by my own retailer in current gen cars.
      Any comments made are of my own opinion and not that of my employer!

    33. #31
      Junior Member BigBang's Avatar
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      Quote Originally Posted by WhoaVolvo View Post
      The article clearly states it's a Windows based Infotainment, as confirmed by my own retailer in current gen cars.
      Your retailer knows better than the creator of the QNX system
      Excellent information, QNX should be sued for false information
      I didn't know that retailer knew anything about writing a program

      In my previous post, you have two links where authors write that a QNX system is used

      https://360.here.com/2014/01/08/car-...-smart-device/
      https://www.zdnet.com/article/blackb...auto-industry/
      https://rethinkresearch.biz/articles...-pick-android/
      Last edited by BigBang; 01-26-2020 at 02:14 PM.
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    34. #32
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      Quote Originally Posted by BigBang View Post
      Quote Originally Posted by WhoaVolvo View Post
      The article clearly states it's a Windows based Infotainment, as confirmed by my own retailer in current gen cars.
      Your retailer knows better than the creator of the QNX system
      Excellent information, QNX should be sued for false information [IMG class=inlineimg]https://forums.swedespeed.com/images/smilies/partywave.gif[/IMG]
      I didn't know that retailer knew anything about writing a program

      In my previous post, you have two links where authors write that a QNX system is used <img src="http://www.vwvortex.com/Anthony/Smilies/tongue.gif" border="0" alt="" title="Stick Out Tongue" class="inlineimg" />
      Yes, QNX tech is used I'm sure. But it's not the infotainment system. Read what I'm saying versus what you want to hear... I'm not objecting you, merely clarifying for you.
      Any comments made are of my own opinion and not that of my employer!

    35. #33
      Junior Member BigBang's Avatar
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      Quote Originally Posted by WhoaVolvo View Post
      Yes, QNX tech is used I'm sure. But it's not the infotainment system. Read what I'm saying versus what you want to hear... I'm not objecting you, merely clarifying for you.
      Maybe you understand what is QNX

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    36. #34
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      Quote Originally Posted by BigBang View Post
      Quote Originally Posted by WhoaVolvo View Post
      Yes, QNX tech is used I'm sure. But it's not the infotainment system. Read what I'm saying versus what you want to hear... I'm not objecting you, merely clarifying for you.
      Maybe you understand what is QNX

      I see various support services and products that together can make a combined Infotainment system. Yes. But nothing that says that is what's used in the cars discussed as the interface.

      I'm not debating this further, so let's let the thread die. Unless you have concrete evidence, aside from publications not regulated by Volvo, we will have to agree to disagree.
      Any comments made are of my own opinion and not that of my employer!

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      What a thread...

      Just to recap some facts:

      The SPA1 IHU is indeed based on QNX.
      QNX is Unix-like, but is technically unrelated to Linux/Unix.
      It's likely however that SPA2 cars will use a Linux-based non-RTOS for the infotainment, if only to make integration with Google's new UI much easier and more cost effective.

      The SPA1 does indeed have ~108 "computers" although it's perhaps more accurate to refer to them as "nodes"? Regardless, there are ~108 individually addressable unique things-that-have-their-own-software-and-execution-autonomy in the SPA1 cars. I'd personally probably call that a "computer" but my job is as an internet of things analyst... So what would I know? 😉

      Those are not things like "Bluetooth" or "each window switch", but a unique device that has software, its own responsibilities, and communicates via a shared bus. That's also not counting individual sensors, as that count would be even much greater than around one hundred. Probably around 2,000 in an SPA car?

      Having spent quite some time pouring over VIDA wiring diagrams and communication workflows, I'd say there are roughly a dozen "core nodes" that make up the majority of the software in the car though. Things like the IHU, the ASDM, VCM, VDM, SRS, ECM, etc... However there are tons of other little modules that all have jobs, and each one has its own software and "network address". So it's more like a dozen or two "complex computers" and 70-80 "less complex computers" all working in harmony.

      The same could be said of a smartphone... There's the core Soc that runs Android/iOS, but there's also a baseband (that actually boots first, and turns on the SoC, and handles all the wireless communication), there's typically several dedicated imaging processors, and typically another one or two low level Arm CPUs to offload some sensor/peripheral tasks as well. There are also display processors, crypto processors, etc. In most phones, each of these chips has its own dedicated "operating system" its own on-chip NVRAM, and relative autonomy relative to then main SoC "application processor". So yea, your smartphone is really like 4-10 "computers". That's just the natural evolution of complex devices.

      Don't see why that's met with ridicule/disbelief from folks that actually do know quite a lot about the mechanics of these cars.
      2018 XC 60 | T6 AWD P* | Momentum | Onyx Black/Amber | Convenience/Vision/Advanced/Nav/Cold Weather

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