Heck, where I live, there are multiple dealers in my state, but none close together.
1. Local one offers Cookies, Sometimes Bananas / Apple, and water in the lobby. Lobby has some leather bench chairs and a T.V. - No Loaners - Shuttle Ride ONLY
2. Preferred Dealer (80 miles / each way - 160 Roundtrip) - Lobby with Water, some cheap snacks, vending machine, leather bench chair, TV) - Offers Loaners.
Also another nearby nevet been to it.
3. There are two dealers in one area - ~50 miles and another about ~70 miles. Been to one of those a single time. Can't remember experience.
4. Several dealers 2-4 hrs north. Again visited one when hunting for a car but can't comment on lobby experience.
Point here is that markets like mine can get away with a lot, unless people are going to be driving to another dealer. For many, going 1-2 hours each way just isn't feasible. I drive 1.5 hrs each way to reach preferred dealer. Their lobby isn't impressive, but their service department is TOP NOTCH. And unlike local, they do offer loaners, so I don't have to sit there staring at the T.V. I can go about town (see movie, get food, etc) and come back later.
Local one is so damn cheap, they'll shuttle ride you home....When their driver is free.