Wheel alignment at Firestone needs special software?
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    1. #1
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      Wheel alignment at Firestone needs special software?

      I bought the lifetime wheel alignment from Firestone when it is on deal on Jan 1st. Today took it in for alignment and after an hour later the workshop called me and said that they can't do the wheel alignment as they don't have the special software to do wheel alignments for cars with Adaptive cruise control and I need to go to a different center which is little more far than this.

      Is that true and really a thing or they just trying to get rid of me due to my lifetime wheel alignment plan and they not getting any money for it?

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      Last edited by chowdarygm; 01-13-2020 at 08:50 AM.
      Our first Volvo - Optimus Prime - 2016 XC90 T6 Momentum Onyx Black, HUD, Momentum+, Convenience, Vision, Climate, Pilot Assist II + Mitigation Upgrades + May 2019 Update

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    3. #2
      Member partridge's Avatar
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      Did you pay extra to have your blinker fluid topped up as well?

      I get my alignments done at firestone.

      The one near me has been doing an amazing job.




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    4. #3
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      The cruise control has nothing to do with it, but your car does need the wheel angle compensation reset with VIDA after an alignment.

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    6. #4
      Member partridge's Avatar
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      Quote Originally Posted by Tech View Post
      The cruise control has nothing to do with it, but your car does need the wheel angle compensation reset with VIDA after an alignment.
      What is Wheel Angle Compensation?


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    7. #5
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      Quote Originally Posted by partridge View Post
      What is Wheel Angle Compensation?
      Probably adjusts the electric power steering torque to compensate for camber.
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    8. #6
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      Is that something Firestone is able to do or do you have to go back to the dealer after an alignment? I missed the Jan 1st deal but they have $20 off lifetime alignment for the rest of this month and I'm getting new tires put on so I wanted to get the alignment deal. I've had it on my wife's Lexus for 5 years and I get the alignment checked/fixed twice a year so it's def worth it.

    9. #7
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      Quote Originally Posted by nerv81 View Post
      Is that something Firestone is able to do or do you have to go back to the dealer after an alignment?...
      Firestone would have to have VIDA, which I doubt they would go to the expense of doing, and training of personnel, given relatively low volume of Volvo's per dealership. You could always ask your local Firestone location, but I suspect you'll have to go back to Volvo after the alignment...
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    10. #8
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      Quote Originally Posted by partridge View Post
      Quote Originally Posted by Tech View Post
      The cruise control has nothing to do with it, but your car does need the wheel angle compensation reset with VIDA after an alignment.
      What is Wheel Angle Compensation?


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      Quote Originally Posted by lamarguy View Post
      Quote Originally Posted by partridge View Post
      What is Wheel Angle Compensation?
      Probably adjusts the electric power steering torque to compensate for camber.
      Not sure of the specifics, to be honest. The tool in VIDA does say "Note! If no reset is carried out symptoms of poor wheel alignment, such as impaired road holding, vibrations, noise and tire wear, could remain even though the wheels are properly aligned."

      It is a setting in the Power Steering Control Module, so it's for the electronic power steering rack. Doubt camber is a factor though since we cannot adjust camber.

    11. #9
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      Does anyone know what the dealer charges for an alignment? Or just to reset in VIDA if you get the alignment elsewhere?

    12. #10
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      It seems to me that what they are saying is reasonable. They have an alignment machine made by an equipment manufacturer, and it is not up-to-date enough to perform the alignment, but another center has the appropriate unit with software interface.. They've already gone through all the motions and arrived at a dead end, by the sound of it. Maybe call the other outlet and get the full skinny from them?
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    13. #11
      Member partridge's Avatar
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      Quote Originally Posted by Tech View Post
      Not sure of the specifics, to be honest. The tool in VIDA does say "Note! If no reset is carried out symptoms of poor wheel alignment, such as impaired road holding, vibrations, noise and tire wear, could remain even though the wheels are properly aligned."

      It is a setting in the Power Steering Control Module, so it's for the electronic power steering rack. Doubt camber is a factor though since we cannot adjust camber.
      According to this :

      https://www.brakeandfrontend.com/ele...-advancements/

      Modern eps systems will attempt to intelligently interpret the driver’s inputs and tailor vehicle response and feedback. Just as it does with active lanekeeping by keeping you in the lane, the EPS system can also try to isolate the driver from the effects of a out of balance tire (or theoretically I guess a slightly off alignment)

      Since this is an adaptive system like transmission adaptation, if you realign a car that has significant alignment or balance issues that the system is compensating for already, the adaptations themselves when applied to a perfectly balanced and aligned system will feel like something is off.

      So the procedure is to reset the EPS adaptation after an alignment to make sure everything feels right.

      From reading this I would presume that this is an ongoing process and if you just keep driving the adaptation will sort it self out, or if the car is already close enough to aligned and balanced that the EPS isn’t having to compensate significantly, that the difference from not resetting adaptation should be imperceptible.


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    14. #12
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      Had no issue with Firestone alignment. They just need to reset steering sensor back to 0 and they do have that at list every firestone in NJ does. No vida need it any new scan tool can reset steering angle sensor .
      Last edited by Pauls90; 01-14-2020 at 08:07 AM.
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    15. #13
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      called other Firestone which the first one said should be able to do it and they confirmed that they have the required software to do the wheel alignment for this specific car. Planning to take it in this Sunday and will see how it goes.
      Our first Volvo - Optimus Prime - 2016 XC90 T6 Momentum Onyx Black, HUD, Momentum+, Convenience, Vision, Climate, Pilot Assist II + Mitigation Upgrades + May 2019 Update

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    16. #14
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      My local Firestone said they can reset the SAS (I'm assuming they mean steering angle sensor). Is that the same as the Wheel Angle Compensation that the dealer does or is it different?

    17. #15
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      Quote Originally Posted by nerv81 View Post
      My local Firestone said they can reset the SAS (I'm assuming they mean steering angle sensor). Is that the same as the Wheel Angle Compensation that the dealer does or is it different?
      I'm not sure. The tool we use in VIDA resets something in the PSCM. Maybe they are just mistakenly referring to it as the SAS.

    18. #16
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      I just called my dealer before I saw your response about it. They said on my car I can get just a standard alignment done. I have a 2017 Momentum with the Vision package (360 camera, LKA, bending lights) and Pilot Assist. Is it just specific years that need the resets?

    19. #17
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      Quote Originally Posted by nerv81 View Post
      I just called my dealer before I saw your response about it. They said on my car I can get just a standard alignment done. I have a 2017 Momentum with the Vision package (360 camera, LKA, bending lights) and Pilot Assist. Is it just specific years that need the resets?
      All the SPA cars are supposed to have the Wheel Angle Compensation reset after an alignment.

    20. #18
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      Ok, thanks for your help. I think I'll play it safe and just take my car to the dealer to avoid any issues then.

    21. #19
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      Quote Originally Posted by chowdarygm View Post
      I bought the lifetime wheel alignment from Firestone when it is on deal on Jan 1st. Today took it in for alignment and after an hour later the workshop called me and said that they can't do the wheel alignment as they don't have the special software to do wheel alignments for cars with Adaptive cruise control and I need to go to a different center which is little more far than this.

      Is that true and really a thing or they just trying to get rid of me due to my lifetime wheel alignment plan and they not getting any money for it?

      Sent from my SM-N975U using Tapatalk
      Why not just go to the other Firestone? Especially if they confirmed that shop has the proper equipment/software..

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