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    1. #36
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      Quote Originally Posted by budleach View Post
      Wayne T5 makes a good point. If you're not worried about maintaining a factory warranty and you are relying on a mechanic to do most of your maintenance, I highly recommend finding a reputable (do your research) independent shop that specializes in your make of vehicle and establishing a good relationship. An independent shop's top priorities are keeping the customer happy so they get return business, and keeping your car running as long as possible since that is how they make money. Plus they are generally passionate about the brand since they made a conscious decision to start a business based around it, which means they usually want to do the right thing for the car.

      Of course dealers want to keep their customers happy to get repeat business too, but unless you are type that trades out cars every couple years their business model does not align with your best interests.

      I hate to come across like I believe all dealers are not to be trusted but they really have no financial incentive to keep a car running long after it's warranty has run out. As long as it remains low maintenance and trouble free long enough for their golden customers to get their use out of it and trade up, they have made their money... twice.

      Not bashing dealer mechanics. I'm sure they are some of the best in the business and i'm sure they want to do right by the cars as well, but there is a buffer layer of management between the customer and the actual mechanic doing the work. And those managers are usually sales and profit driven. Some people prefer to only deal with the clean customer service professional at the front desk who is polite and smiley. Their salary is part of the reason the dealer hourly rate is so high. Personally, I prefer to cut out the middle man and talk directly to the mechanic (expert). That is usually the experience you get at an indy shop.

      ::EDIT:: Just saw your last post, and I understand why you prefer the dealer, many people do. I guess the indy shop is more of the "mechanic's mechanic." For when a mechanical type person has the ability to do the job themselves, but is is too old or doesn't have the patience anymore. I just hate all the fluff and fake smiles, and I hate knowing that i'm paying for it. Also, I'm generally not concerned about having a good dealer service history, since I usually keep my cars so long that it doesn't really add much to the resale value.
      Thanks for weighing in on this. Youíve really provided me some food for thought, and I will be seriously considering the independent route. Your comments make a lot sense, and I agree on everything you pointed out regarding dealer service and operations. I will be researching the independent further, and perhaps take a trip to their shop as soon as I can get there. Might be well worth a trip to check out the operation and having a face to face discussion about my vehicle, questions and concerns. Thanks again

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    3. #37
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      Quote Originally Posted by Lexillent1 View Post
      Do you know if they need to do multiple fills to get completely fresh ATF? Does car have to be run and shifted at certain temperature, will it need reprogramming, or other resets? Any thoughts and suggestions would be appreciated. Thanks for the help youíve provided on this thread.
      With the drain and fill method, you will never get 100% fluid replacement. The torque converter holds onto a lot of fluid. Draining only removes the fluid in the sump. Usually ~half the total capacity, or less. So the method would be drain, fill, start the car and cycle through the P R N D and back. Doing so thoroughly mixes the old with the new fluid. So assuming half the total capacity can be drained from the sump, 1 drain/fill will get you ~50% new fluid, doing a second drain/fill cycle will get you to 75% new fluid, a third cycle will get you to 87.5%, and so on.

      I think you have the 8 speed transmission since you have a drive E, in which case i'm not exactly sure the process, but generally the fluid level is set when it is in a certain temperature range (at least it is for the older 6 speeds attached to the 5 and 6 cylinder engines.) For the 6 speed box there is a counter that needs to be reset when changing the fluid, I assume it is similar with the 8 speed since they are both made by the same manufacturer (Aisin).
      Last edited by budleach; 01-31-2020 at 07:18 AM.

    4. #38
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      Quote Originally Posted by Lexillent1 View Post
      Thanks for weighing in on this. Youíve really provided me some food for thought, and I will be seriously considering the independent route. Your comments make a lot sense, and I agree on everything you pointed out regarding dealer service and operations. I will be researching the independent further, and perhaps take a trip to their shop as soon as I can get there. Might be well worth a trip to check out the operation and having a face to face discussion about my vehicle, questions and concerns. Thanks again

      Any good Volvo specialist will have a VIDA subscription. This is the exact same diagnostic and repair information system used by the dealer. If they have a VIDA subscription, they will have access to all the necessary instructions and procedures and can perform all the same computer resets and adjustments the dealer can do. When checking out indy shops, definitely ask them if they use VIDA for doing Volvo service. If they give you a confused look, just turn around and walk out.

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    6. #39
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      Thank you both, Wayne_T5 and budleach. This is very helpful information. I am in the process of checking out the independent shop to be sure theyíre equipped with all of the latest resources; VIDA. Keeping my fingers crossed. Making the switch to a well qualified independent shop to take over the maintenance on my vehicle moving forward makes the most sense based on the feedback you have provided to me.

    7. #40
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      Our 2017 XC60 T6 is coming up to 40k miles.

      I am going to get the trans fluid flushed out at the 40k mark. Local dealer will do a complete flush for $329.

      I had them do it on my 07 S80 (6 speed box) and it did improve the shifting.
      CURRENT:
      2017 XC60 T6 R Design
      2017 XC90 T6 Insciption, OSD
      2007 S80 V8, Process of Being Passed to Next Generation of Volvo Owner/Driver
      1972 280se 4.5 (under going restoration)

      SOLD:
      2004 XC90 T6,

    8. #41
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      Quote Originally Posted by napster View Post
      Our 2017 XC60 T6 is coming up to 40k miles.

      I am going to get the trans fluid flushed out at the 40k mark. Local dealer will do a complete flush for $329.

      I had them do it on my 07 S80 (6 speed box) and it did improve the shifting.
      I should have my dealer call yours. I called today to see if they had answer and price on the ATF service. Told me they would get back to me next week. Itís already been a week since they said they would let me know. Iím still in the process of finding an independent shop that has the VIDA subscription. If I do, Iíll be heading there for the ATF service and all future scheduled maintenance.

    9. #42
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      Quote Originally Posted by Lexillent1 View Post
      I should have my dealer call yours. I called today to see if they had answer and price on the ATF service. Told me they would get back to me next week. Itís already been a week since they said they would let me know. Iím still in the process of finding an independent shop that has the VIDA subscription. If I do, Iíll be heading there for the ATF service and all future scheduled maintenance.
      Check with a transmission shop as well. They will have a lot if not more experience in fluid flushes.
      CURRENT:
      2017 XC60 T6 R Design
      2017 XC90 T6 Insciption, OSD
      2007 S80 V8, Process of Being Passed to Next Generation of Volvo Owner/Driver
      1972 280se 4.5 (under going restoration)

      SOLD:
      2004 XC90 T6,

    10. #43
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      Quote Originally Posted by napster View Post
      Check with a transmission shop as well. They will have a lot if not more experience in fluid flushes.
      Thanks-I tried that, but wasnít comfortable with what I heard from transmission shops in my area. Iím not knocking them, but seemed, almost admittedly geared up more to service the general mid-range vehicles out there; domestic and imports. Pretty much steered me back to dealer service.

    11. #44
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      Quote Originally Posted by budleach View Post
      Any good Volvo specialist will have a VIDA subscription. This is the exact same diagnostic and repair information system used by the dealer. If they have a VIDA subscription, they will have access to all the necessary instructions and procedures and can perform all the same computer resets and adjustments the dealer can do. When checking out indy shops, definitely ask them if they use VIDA for doing Volvo service. If they give you a confused look, just turn around and walk out.
      Iíve exhausted my search for independent shop in my area with VIDA. I did find one shop that claims theyíre equipped with up to date diagnostic capabilities but wouldnít confirm it VIDA. They told me they can handle all diagnostic tests, codes, resets, etc, and if they have a instance where they fall short, they can call the the company for update to handle any issues that arenít in their system. I think they said the company was called ďV-Tech, or Vetech? Never committed to having VIDA subscription but sounded competent and I wouldnít totally write them off, as to date, they were the most upfront and helpful shop I spoke with, and seemed very interested in earning my trust for future business. My vehicle had the weird shuttering again this weekend, on multiple occasions, even the wife was startled with the shudder, chatter condition for 15-20;seconds while gently accelerating after making a turn. Cars going back to dealer tomorrow to get checked out; tuning issue, and anything else that could be causing this. They also finally provided a price to do full drain and refill ATF but pricey at $750. They say itís 3 hours minimum, plus cost of trans fluid, and resets, etc. I got another price from dealer a bit further away, quoted in the $350-$400 range. Told me the higher price quote sounded reasonable as they werenít doing multiple, full drain and refill, just a one time drain and refill? I guess Iíll see what happens tomorrow. Iíll make a decision on the ATF issue after they isolate the shudder. I may bite the bullet on ATF, as I feel I have a bit more pushback with dealer over independent if any issues arise after their service.

    12. #45
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      Quote Originally Posted by Lexillent1 View Post
      Iíve exhausted my search for independent shop in my area with VIDA. I did find one shop that claims theyíre equipped with up to date diagnostic capabilities but wouldnít confirm it VIDA. They told me they can handle all diagnostic tests, codes, resets, etc, and if they have a instance where they fall short, they can call the the company for update to handle any issues that arenít in their system. I think they said the company was called ďV-Tech, or Vetech? Never committed to having VIDA subscription but sounded competent and I wouldnít totally write them off, as to date, they were the most upfront and helpful shop I spoke with, and seemed very interested in earning my trust for future business. My vehicle had the weird shuttering again this weekend, on multiple occasions, even the wife was startled with the shudder, chatter condition for 15-20;seconds while gently accelerating after making a turn. Cars going back to dealer tomorrow to get checked out; tuning issue, and anything else that could be causing this. They also finally provided a price to do full drain and refill ATF but pricey at $750. They say itís 3 hours minimum, plus cost of trans fluid, and resets, etc. I got another price from dealer a bit further away, quoted in the $350-$400 range. Told me the higher price quote sounded reasonable as they werenít doing multiple, full drain and refill, just a one time drain and refill? I guess Iíll see what happens tomorrow. Iíll make a decision on the ATF issue after they isolate the shudder. I may bite the bullet on ATF, as I feel I have a bit more pushback with dealer over independent if any issues arise after their service.
      UPDATE: per above post, car went in for test & diagnosis for two days. Once again, they couldnít duplicate the condition, and there were no codes. Car was performing fine in all aspects. They suggested no action; and to take it on the long trip I had to take. For reference, itís 750 mile drive one way. With miscellaneous driving around at destination, and return drive home I typically put on 1800-2000 miles on a round trip. The car was perfect on trip down. The shudder is never present at highway speeds. Upon arrival, it was shifting and running smoothly, so I was wondering and praying it was bad fuel afterall. Unfortunately, the next day I was tooling around and under light accelerating between 10-40mph, it acted up again.
      This continued intermittently throughout the time there, and on the drive home it was extreme after 8 hours highway speed, but hit low speed traffic jam, and it shuddered constantly through the stop and go driving, but was gone once traffic cleared, although that was the most violent shudder since it appeared a couple months ago. Took car to dealer for fourth time, to let them drive it as long as it took to feel the shudder. After 3 days, they actually felt it. Lead technician felt it, and others also drove it to get multiple opinions. Long story, I know, but after the car was there 5 days, their consensus was ATF drain and replace was NOT an option, and they told me I needed a new transmission. I was not happy, as when I first took car in with issue back in December, it only had 47,000 miles on it, but was out of the 5 year warranty window July 2019. So much for lifetime transmission fluid. Thankfully, the dealer went to bat for me with Volvo, and after two days called to tell me I had to pay the first $1,000, but then Volvo would cover the rest and would provide lifetime warranty as long as I own the car.

    13. #46
      Senior Member Wayne T5's Avatar
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      Wow, thanks for following up with us. It's unfortunate that you had to get a new transmission but to have one that's guaranteed for the life of the car for $1k sounds like a decent compromise.
      Past: '94 854, '99 S70 T5 SE, '99 S70 GLT, '04 S60R M, '12 S60 T5, '13 S60 T5, '15 S60 RD, '05 V70R GT
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    14. #47
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      Quote Originally Posted by Wayne T5 View Post
      Wow, thanks for following up with us. It's unfortunate that you had to get a new transmission but to have one that's guaranteed for the life of the car for $1k sounds like a decent compromise.
      Thanks Wayne. They said itís a rebuilt transmission, canít get a factory ďnewĒ one, but lifetime warranty as long as I own it is perfectly reasonable to me. I guess I wonít have to worry about the on-going debate on the ATF servicing.. I have to extend kudos to my dealer. They really went the extra mile to get my problem resolved, even gave me a free loaner until my car is ready. Itís a 2020 Inscription XC60. Nice, but I like my 2015.5 more. Maybe itís the familiar and comfortable thing. Looking forward to getting my car back.

    15. #48
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      I also have a 2015.5 XC60. A little perturbed to hear that the transmission was at fault. Did the dealer indicate what exactly was the fault that led to your transmission failure?

      2015.5 XC60 T5
      2015.5 XC60 - T5 Drive E

    16. #49
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      Quote Originally Posted by bcXC60 View Post
      I also have a 2015.5 XC60. A little perturbed to hear that the transmission was at fault. Did the dealer indicate what exactly was the fault that led to your transmission failure?

      2015.5 XC60 T5
      No. Just told me the consensus is a drain and refill of the ATF wouldnít be a solution, and that I needed a new transmission. I plan on asking them for more details once the car is ready for me; hopefully this week. I am curious as well, and wonder if thereís a known issue that is kept ďsecret ď, but once the problem surfaces, Volvo offers some sort of action, in my case replacing the transmission. Pure speculation on my part. I will post any information I get from them. As I said, I am extremely satisfied with how the dealer has responded to this issue. Iím looking forward to getting my car back, and hopefully it will perform just like it was before the issue started.

    17. #50
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      Quote Originally Posted by Lexillent1 View Post
      Well, my dealer told me they wonít do transmission fluid changes-sealed transmissions and not required nor recommended by Volvo.
      Interesting. In South Africa the official Volvo service schedule specifies transmission fluid replacement every 60.000km which is just shy of 40.000 miles.
      .
      Regards
      Pierre
      ---------------------------------------------------------------------------------------------------------------------------------------
      Current: 2016 V40 D4; 2010 XC60 T6
      Previous: 2015 V40 D3; 2007 S60 2.5T; 2004 S60 2.0T; 2002 V70XC 2.4T Autotech Tune; 1996 850 GLT

    18. #51
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      Quote Originally Posted by PierreC View Post
      Interesting. In South Africa the official Volvo service schedule specifies transmission fluid replacement every 60.000km which is just shy of 40.000 miles.
      That IS interesting. As per the thread, you probably know that in the US, no such service is defined, unless under heavy duty use, pulling trailer, etc. I had to beg just to get them to quote ATF replacement, which ended up not happening. Two other dealers, and independents pretty much refused to do drain and refill on the trans fluid. Thanks for the information.

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