I received my XC90 on 23rd October 2017. After months of driving, I started to notice my XC90 headlights are having condensation inside. I complained to the Volvo service in Kuching, Sarawak, Malaysia. Upon checking, they said the condensation in the headlights is 'normal' and I believed them. Only after my friend bought his XC90 recently, he told me his XC90 do not have condensation problem with his headlamps.
I went back to the Volvo service centre in Kuching for three times to complain on my headlights condensation issue, time and again, they checked and told me its normal for Volvo headlights to have condensation inside.
Now, the condensation in my headlights is getting more serious. I am frustrated by the Volvo Malaysia customer service. In fact, yesterday morning the electronic in the left hand side headlight was damaged due to moisture.
I always thought that Volvo cares so much on the safety of their customers. I repeatedly telling Volvo Malaysia that the condensation in my XC90 headlights is excessive and they continuously telling me the condensation conditions are normal and rejected my warranty claim.
Unfortunately I don't know how to attach photos here to show the seriousness of the condensation issue.
Any advice would be appreciated.