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    1. #1
      Junior Member
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      Thumbs down Stay away from Red Bank Volvo

      I hope this is the right place for something like this. I think it's important for this to be SOMEwhere on SwedeSpeed in hopes that it helps another Volvo person avoid frustration.

      I don't usually write reviews, and even more, I would prefer not to write negative ones, because I understand that one person's small negative experience does not necessarily mean that a business is bad. In this case though, I think it's worth telling my story. Anyone else looking to spend a not-insignificant amount of money on a new or used Volvo is free to make his/her own decision, but I hope that you'll read this first if you're considering buying from Red Bank Volvo in New Jersey.

      If you think I might be a random quick-to-anger used car buyer who wants a crack price for his old beater, do be sure to check my sig. And I'm happy to send pics of the '09 to anyone who doesn't believe that part.

      Looking/Used car valuation:
      I bought my previous XC70 at Red Bank. It was not what I'd call a pleasant experience, but they had the car I wanted and I was in a hurry. I drove down from CT to look at a newer (2015.5) CPO XC70 T6 Platinum and figured that if it was good, I'd have them look at my car, with the full knowledge that I'd get less than from a private sale. I liked the '15.5, and they're getting harder to find, so I had them give me a price on my '09 XC70 T6. I take extremely good care of my cars, this one was basically perfect (and better looking than any used XC70 on the lot, as well as in better shape than when I bought it at Red Bank), and up to date on maintenance with records, with ~80k on it. I knew what I could get privately, but I was willing to take a significant loss on my car to just get the deal done that night.

      Eric Gartley came back with a price for my car that was lower than even the lowest Blue Book/NADA value for a car in good condition - $5000, I think. I've bought and sold a lot of cars, but even I was a little shocked. Still, I figured that with $1000 or so to my benefit, either on my car or on the '15, I could manage, especially if they could get me decent financing. Eric was uninterested in doing anything to help finish the sale. He wouldn't give anything more for my car, he wouldn't come down more than a couple hundred dollars on the (relatively high, compared to others available) price of the '15, and he wouldn't even look at financing options. There was NO interest in selling the $29,000 car to me.

      I left annoyed, but ready to list my car privately. If I sold it, I'd check back. I had three solid offers for my asking price of $11,500 within the week, and eventually sold it for around $11k to someone I liked and who I thought would treat the car well (and who is now on SwedeSpeed!).

      Sales:
      Upon returning to Red Bank, I went to a different salesman, Bob Simons, and immediately offered a price that I thought was fair. It was accepted with no problem, so I was satisfied. Keep in mind that Eric said that there was basically NO room in the price of the '15. Never be afraid to go to a different sales person if the first won't budge. This is not the first time I've experienced this sort of thing. This was on 11 November 2019.

      Paperwork/contracts/financing:
      When it came time to sign the papers, I did, on 13 November 2019, and I had Red Bank get me financing. I even accepted the (lowered from retail) lengthened CPO contract. Though it wasn't the case on my last XC70 from them, they said that they'd need me to give them $350 so that they could transfer my old CT registration with personalized plate to my new car. They said it was required with a CPO car to prove financing, and whatever wasn't charged by CT DMV would be returned, so I didn't complain, even though I would have preferred to deal with it myself so I could have it done same-day.

      Here's where my real problems start. It's been nearly three months since I bought the car and my registration still isn't transferred. I had been calling monthly or so, and then decided to switch to email so I could include the operations manager, Christopher Jagich. At first, they said it would be done soon and blamed my VIN check, something I did personally the day after I bought the car. The also blamed the CT DMV, so I went to my local branch to ask. The DMV had no record of the new car, and they verified that my personalized registration was cancelled when the new owner registered my old car out of state. The DMV worker also told me that “that's ridiculous and you should be calling that dealer every day.” That led me to press the issue, and Bob told me that there had been something wrong with the title (why doesn't a Volvo dealer have a valid title for a CPO car on the lot?!?), but that was fixed on 12/19/19. This was January. Since they had waited so long with the title, my insurance information was apparently expired. That was also blamed for the delay, even though it's a five minute problem (call my agent, have him email proof, done). On the 15th of January 2020, they said they deal with this problem “right away.”

      On the 30th , after more back and forth and giving a deadline of 2/4 (because I'd be leaving town for weeks), I received a registration. It was generic (not my personalized plate); because it wasn't a transfer, it was almost $75 more than the correct registration would have been; my car STILL was not correctly registered; and they still had my $350. It's currently on its third NJ temporary plate, which will expire while I'm out of town.

      NOTE: It was at this point that I finally received my Volvo on Call trial information. This was supposed to be included with the sale of any CPO Volvo, but I didn't know that at the time of purchase, and Red Bank did not offer the information. I happened upon it on the Volvo site, so I asked sometime in December. Pushing for it a couple more times, I received it in late January.

      When I pointed out that the registration was still wrong, my solutions were not accepted (I could do it, but at this point, I'd need to be reimbursed for my time and miles, AND I reminded them that they told me it was not possible for me to do it personally, OR they could send someone up to CT to do the transfer in person). Though Chris mentioned that they intended to refund my $350, neither Chris nor Bob offered any solution for actually finishing the registration. What Chris did do is to tell me that “[he] can not control how the DMV and 3rd party companies handles and process titles and registrations or how long it takes.”

      With no solution presented, and no end in sight, I wrote again to both Chris and Bob, reminding them that they said I wasn't supposed to do the registration and that I didn't want to jeopardize my Volvo CPO warranty by doing it myself. Of course, I also mentioned that I was not in the habit of donating time to a dealership to which I've already spent many thousands of dollars, especially after waiting eighty-some days. I asked that someone explain whether or not the original “requirement” of the dealer registering was true or not. If true, they needed to continue the registration. If not, I asked that I receive written confirmation that my warranty would not be affected and that I receive some sort of compensation for the time spent (and miles driven). Failing any help, I would have to pursue outside resources.

      The response I got was one sentence with misspelling and no punctuation, and did not directly address any concerns or requests: “When you finance at the dealer we are required to due registration and make sure the lien is applied to the vehicle . Bob”

      At this point, I'm at a loss. The dealership told me that they had to do my car's registration. It took around 80 days for them to finally do it wrong, and now they seem to have washed their hands of the matter, leaving me with an un- (or incorrectly and incompletely) registered car and apparently, the responsibility of doing the transfer myself. Due to my own scheduling conflicts and the hours of the CT DMV, the next time I will be able to do anything is 25 February, 2020, or 105 days and four(?) car payments after I bought my XC70 from Red Bank Volvo.

      So I'm just going to leave this here in case someone searches. There are lots of dealer options in the Northeast- save yourself the trouble and go to one who cares about you and your business.
      Thinking of buying a car from Red Bank Volvo in NJ? Click here.

      Current: '15.5 XC70T6 Platinum P* ('17 Volkswagen Jetta SE 5sp; '97 Volkswagen Jetta GLX VR6 5sp)
      Past Volvos: '90 245DL; '92 245; '91 945Ti; '93 245; '76 244DL; '93 245 Classic; '09 XC70T6
      Growing up (new): '78 244DL; '80 244DL; '82 244T; '84 764Ti; '87 744Ti
      Growing up (used): '66 1800S; '64 122 4dr; '84 244GL; ('94 944); ('94 855Ti)
      Parents' current (my future...): '61 121 2dr; '66 1800S; '87 744Ti; '92 245; '13 S60 T5

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    3. #2
      Junior Member
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      With all this BS going on. Did you bother to call, or stop in at Volvo HQ's? At least get the attention of the N/E sales rep.

    4. #3
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      Not alot of BS going on... just a process, and it often sucks. They do have to provide proof of registration when handling the finance. No bank will do a CPO rate without the dealer handling the registration. That's just the way it is. When doing out of state registration they will be using a 3rd party in cases like yours where you want to transfer you custom tags. Normally we would just do an in state transfer and the process is easy, but switching a plate from one car to another out of state requires the use of a third party. The third party companies are not the easiest to work with and often have horrible reasons for delays. I had one in Dec where they said I could transfer an out of state personalized tag for Maryland... well it turns out that because she was going from one leasing company to another that Maryland would not allow the transfer. Well that's stupid, and not what I told my customer. She actually called the DMV and they ended up telling her the same thing. But through all this, my customer has been greatly delayed (though pretty darn understanding). Buying out of state always throws some wrenches in the works. It does sound like the dealer dropped the ball on a few things, especially with communication, but it's not as much their fault as you may think.
      Volvo Sales Guy
      VCOA Member

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    6. #4
      Junior Member RootDKJ's Avatar
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      Thanks for sharing. I bought a CPO from Massachusetts and I live in NJ. I didn’t realize that Mass. does not issue temporary plates so it had to be titled, registered, and plated before I could take it. The whole process went very smoothly using a 3rd party agent to do the DMV stuff. The dealer overnighted me paperwork and I signed it and overnight shipped it back to them. A few days later I had my car.
      2019 Bursting Blue XC60 R-Design T8
      | 21" Wheels | Exterior Style Kit | Advanced | 4C Air | B & W | CPO 10yr/Unlimited |
      2010 Maple Red XC60 T6 retired at 173,375 miles

    7. #5
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      Quote Originally Posted by Tango View Post
      With all this BS going on. Did you bother to call, or stop in at Volvo HQ's? At least get the attention of the N/E sales rep.
      NO! I totally forgot about regional sales reps. Thanks for the reminder. I'm away for a few weeks, but I'll look into that when I get back n=home and have time to deal with it again.

      Quote Originally Posted by DFrantz View Post
      Not alot of BS going on... just a process, and it often sucks. They do have to provide proof of registration when handling the finance. No bank will do a CPO rate without the dealer handling the registration. That's just the way it is. When doing out of state registration they will be using a 3rd party in cases like yours where you want to transfer you custom tags. Normally we would just do an in state transfer and the process is easy, but switching a plate from one car to another out of state requires the use of a third party. The third party companies are not the easiest to work with and often have horrible reasons for delays. I had one in Dec where they said I could transfer an out of state personalized tag for Maryland... well it turns out that because she was going from one leasing company to another that Maryland would not allow the transfer. Well that's stupid, and not what I told my customer. She actually called the DMV and they ended up telling her the same thing. But through all this, my customer has been greatly delayed (though pretty darn understanding). Buying out of state always throws some wrenches in the works. It does sound like the dealer dropped the ball on a few things, especially with communication, but it's not as much their fault as you may think.
      I totally understand that it can be a pain for whoever is doing it at the dealer, and I have no doubt at all that third party companies can be a huge problem. BUT... the fault does still lie 100% with the dealer. It's THEIR job to do this for me (I asked it not to be- I tried to do it myself, but they insisted. It's not like I was being one of those customers who insists on extra service or anything. hell, I made this REALLY easy for this sales guy: "Hi, I'd like to buy that car for this price, does that work? Yes? Great, where do I sign" Not so much as a test drive). Who they use for theirs services is not under my control. If they choose a third party that sucks, whose fault is that? Buying out of states a problem? Really? Then take your website down. I don't think it's too much to ask that a Volvo dealer in the 21st century be able to competently sell a car out of state, especially in these tiny ones in the Northeast. I have personally bought and sold cars in other states, and even Canada. Why can't a company full of professional car sales people figure it out?

      But no matter how you look at it or whose fault it is, over three months to get a registration done in a state that's 2.5hrs away is more than a little ridiculous.

      How would this work in another field? I'm a musician. I have contracts to perform all over the U.S. and abroad. I use third parties to help with that regularly (Uber, Delta, local transport, instrument builders, instrument repairers, printers, etc). If I don't show up for a rehearsal, or show up without an instrument, can I just blame it on one of those and be forgiven? Nope. It's breach of contract. Sure, I might get some sympathy that the flight was late or my instrument was damaged, but ultimately, I am the one responsible. As Red Bank is now.
      Thinking of buying a car from Red Bank Volvo in NJ? Click here.

      Current: '15.5 XC70T6 Platinum P* ('17 Volkswagen Jetta SE 5sp; '97 Volkswagen Jetta GLX VR6 5sp)
      Past Volvos: '90 245DL; '92 245; '91 945Ti; '93 245; '76 244DL; '93 245 Classic; '09 XC70T6
      Growing up (new): '78 244DL; '80 244DL; '82 244T; '84 764Ti; '87 744Ti
      Growing up (used): '66 1800S; '64 122 4dr; '84 244GL; ('94 944); ('94 855Ti)
      Parents' current (my future...): '61 121 2dr; '66 1800S; '87 744Ti; '92 245; '13 S60 T5

    8. #6
      Junior Member Rrrracer's Avatar
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      Damn man, what a nightmare... can't believe you're having such a tough time with what should be a simple process. Hope you're able to get everything sorted quickly once you get back.

      Does this mean that I get one of your old Posaune plates to hang on the shop Wall Of Fame?

      The '09 is treating us well, we absolutely love it.

    9. #7
      Quote Originally Posted by posaune View Post
      NO! I totally forgot about regional sales reps. Thanks for the reminder. I'm away for a few weeks, but I'll look into that when I get back n=home and have time to deal with it again/
      I think you've tried to go about this in the wrong way. You've already realized that banging your head into the wall only winds up with giving you a headache. So stop banging your head.

      1. You should be reaching out directly to Dealership General Manager for a resolution. Cut out the sales rep. - Phone, Email, what have you. Email preferred.
      2. If General Manager is a goof ball, then Regional Manager.
      3. Reaching out to VCNA (Could Email Execs or Just use a Rep).

      It's quite clear, and it should have been to use, tweedle dee and tweedle dumb are just in the business of giving you the run around. So you should have ended that relationship immediately and gone above their heads.

    10. #8
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      Quote Originally Posted by Rrrracer View Post
      Damn man, what a nightmare... can't believe you're having such a tough time with what should be a simple process. Hope you're able to get everything sorted quickly once you get back.

      Does this mean that I get one of your old Posaune plates to hang on the shop Wall Of Fame?

      The '09 is treating us well, we absolutely love it.
      Yeah, it's really dumb. I should have learned from buying the '09 there, but of course I didn't. I saw the car I wanted and forgot everything. And NO, I'm GOING to get those plates on the '15! Someday....


      Quote Originally Posted by MyVolvoS60 View Post
      I think you've tried to go about this in the wrong way. You've already realized that banging your head into the wall only winds up with giving you a headache. So stop banging your head.

      1. You should be reaching out directly to Dealership General Manager for a resolution. Cut out the sales rep. - Phone, Email, what have you. Email preferred.
      2. If General Manager is a goof ball, then Regional Manager.
      3. Reaching out to VCNA (Could Email Execs or Just use a Rep).

      It's quite clear, and it should have been to use, tweedle dee and tweedle dumb are just in the business of giving you the run around. So you should have ended that relationship immediately and gone above their heads.
      Well, that's what I was trying to do with the second guy. I tried every email I could think of for the president of Red Bank Volvo, but they all bounced. Nobody else is listed, and getting that info from the receptionist doesn't work, at least with the truth.

      I totally forgot about regional managers, so I'll work on that when I get back home. I can't really deal with this efficiently when I'm gone for work, unfortunately. Contacting VCNA has always been in the plan, but I don't really expect them to do anything about my registration.
      Thinking of buying a car from Red Bank Volvo in NJ? Click here.

      Current: '15.5 XC70T6 Platinum P* ('17 Volkswagen Jetta SE 5sp; '97 Volkswagen Jetta GLX VR6 5sp)
      Past Volvos: '90 245DL; '92 245; '91 945Ti; '93 245; '76 244DL; '93 245 Classic; '09 XC70T6
      Growing up (new): '78 244DL; '80 244DL; '82 244T; '84 764Ti; '87 744Ti
      Growing up (used): '66 1800S; '64 122 4dr; '84 244GL; ('94 944); ('94 855Ti)
      Parents' current (my future...): '61 121 2dr; '66 1800S; '87 744Ti; '92 245; '13 S60 T5

    11. #9
      Quote Originally Posted by posaune View Post

      I totally forgot about regional managers, so I'll work on that when I get back home. I can't really deal with this efficiently when I'm gone for work, unfortunately. Contacting VCNA has always been in the plan, but I don't really expect them to do anything about my registration.
      This is more than a registration issue. Dealer took money from you and has failed to get your new vehicle properly registered. Volvo Corporate can light a fire under their keesters. I can give you executive emails if you want. Or you can try reaching out to Regional Manager first. That might be a good start, and if he isn't responsive, then try corporate.

    12. #10
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      Quote Originally Posted by posaune View Post
      NO! I totally forgot about regional sales reps. Thanks for the reminder. I'm away for a few weeks, but I'll look into that when I get back n=home and have time to deal with it again.



      I totally understand that it can be a pain for whoever is doing it at the dealer, and I have no doubt at all that third party companies can be a huge problem. BUT... the fault does still lie 100% with the dealer. It's THEIR job to do this for me (I asked it not to be- I tried to do it myself, but they insisted. It's not like I was being one of those customers who insists on extra service or anything. hell, I made this REALLY easy for this sales guy: "Hi, I'd like to buy that car for this price, does that work? Yes? Great, where do I sign" Not so much as a test drive). Who they use for theirs services is not under my control. If they choose a third party that sucks, whose fault is that? Buying out of states a problem? Really? Then take your website down. I don't think it's too much to ask that a Volvo dealer in the 21st century be able to competently sell a car out of state, especially in these tiny ones in the Northeast. I have personally bought and sold cars in other states, and even Canada. Why can't a company full of professional car sales people figure it out?

      But no matter how you look at it or whose fault it is, over three months to get a registration done in a state that's 2.5hrs away is more than a little ridiculous.

      How would this work in another field? I'm a musician. I have contracts to perform all over the U.S. and abroad. I use third parties to help with that regularly (Uber, Delta, local transport, instrument builders, instrument repairers, printers, etc). If I don't show up for a rehearsal, or show up without an instrument, can I just blame it on one of those and be forgiven? Nope. It's breach of contract. Sure, I might get some sympathy that the flight was late or my instrument was damaged, but ultimately, I am the one responsible. As Red Bank is now.

      Hi. I can understand your frustration and would like to offer a suggestion. The Red Bank Volvo dealership is family owned, and from what I can determined, this is their primary business. Why not ask to speak with the dealership owner? From my understanding, a typical dealership employs a title and registration person who has the responsibility for addressing the topic you're dealing with. This person is supposed to be fully versed on this process, as well as work to resolve issues that may arise. A good title/registration person is worth their weight in gold. IMO, the salesman isn't the right person to expect a remedy from, nor is this person skilled in the nuances of this process. Regards, MAGGS

    13. #11
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      Quote Originally Posted by maggs View Post
      Hi. I can understand your frustration and would like to offer a suggestion. The Red Bank Volvo dealership is family owned, and from what I can determined, this is their primary business. Why not ask to speak with the dealership owner? From my understanding, a typical dealership employs a title and registration person who has the responsibility for addressing the topic you're dealing with. This person is supposed to be fully versed on this process, as well as work to resolve issues that may arise. A good title/registration person is worth their weight in gold. IMO, the salesman isn't the right person to expect a remedy from, nor is this person skilled in the nuances of this process. Regards, MAGGS
      I appreciate your response.

      No, it isn't necessarily the salesman's responsibility to actually get things done with registration, but he is who I was dealing with, and it IS his job to finish the sale, with all that's included. I was expecting him to answer on his own, and he was talking to the appropriate people, afaik. I also involved the sales manager and either of those people was perfectly capable of sending me to someone else if that was necessary. Neither did. They just blamed the third party, which, of course, I do not accept.

      I did try to find contact info for the owner/president, including trying every email I could think of at their address, but nothing worked. I'm past talking on the phone. I don't like it, it's extremely difficult with my work, and I want a record of all communication anyway.
      Thinking of buying a car from Red Bank Volvo in NJ? Click here.

      Current: '15.5 XC70T6 Platinum P* ('17 Volkswagen Jetta SE 5sp; '97 Volkswagen Jetta GLX VR6 5sp)
      Past Volvos: '90 245DL; '92 245; '91 945Ti; '93 245; '76 244DL; '93 245 Classic; '09 XC70T6
      Growing up (new): '78 244DL; '80 244DL; '82 244T; '84 764Ti; '87 744Ti
      Growing up (used): '66 1800S; '64 122 4dr; '84 244GL; ('94 944); ('94 855Ti)
      Parents' current (my future...): '61 121 2dr; '66 1800S; '87 744Ti; '92 245; '13 S60 T5

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