In summer 2017, we discovered a windshield leak on the passenger side of our 2010 XC60. I had researched the known issue (but not recall) of the OEM sealant and reached out to the dealer and Volvo corporate about it. Volvo corporate spoke to the dealer and agreed to cover the cost of resealing it. 1 week ago, it rained terribly here and I came out to an inch of water on the floor near the pedals. I had it towed back to the dealer who determined that there was a leak on the other side now. They agreed to once again cover the cost to reseal (with a new kind of sealant) because they have a lifetime warranty on repairs. They contacted me a few days later to say that the windshield was done, but they had removed the carpets to let them dry. Their recommendation was to replace the carpets because of the water. However they wanted to charge we $2861 to replace them. I asked if there was any mold, and if the current carpets could be cleaned and sanitized or were they unusable. They said no mold and the carpets could be reused and now they would only charge me $712. SHOULD I BE CHARGED AT ALL? Plus they already had removed the carpets without asking for my authorization. The carpets would not have sustained damage if the windshield was done properly the first time. I've reached out to corporate once again to involve them and I'm awaiting a resolution.
What does this group think? Thanks and I hope everyone is staying safe.