15 V60 Hatch Not Opening
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    1. #1
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      15 V60 Hatch Not Opening

      So, recently my hatch has decided to quit opening. Looking in VIDA, I have a KVM fault - rear antenna circuit fault. So, since the rear keyless antenna is in the hatch and I cannot open it I'm not exactly sure how one fixes the issue. No manual release, no key slot.

      Before anyone comments saying the glovebox is probably locked, it's not. This is truly a KVM fault.

      It's a CPO car but still... It's really bothering me that I can't figure it out.

      Any ideas?

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      2015 V60 R-Design - Onyx Black Metallic / Off Black
      2004 Mazda 6s Touring - 3.0 V6 / Manual
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    3. #2
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      Welp, answered my own question. I was able to get the trunk open with a routine in VIDA. Activations through the CEM allow unlatching of the boot.

      Now to fix the antenna.

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    4. #3
      Member carreragt7's Avatar
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      If it’s any consolation, I’m glad you didn’t have to do what I and many others had to do with Land Rover LR3 rear hatches that the mechanism failed on. Literally drill a hole through the inside panel to access the mechanism. And of course mine failed when I had a relatively large vintage snap-on toolbox in the back, so not a lot of room to work in.
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    6. #4
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      That's good to know. I would not have guessed that the rear hatch release handle communicates with the latch via an antenna. I hope the repair goes well and is not too expensive.
      2015 V60 T6 AWD Sport Suspension, ipd rear sway bar, 19 inch Bor wheels, Polestar Optimization, Premium Plus, Silver
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    7. #5
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      What if you're somewhere and don't have VIDA handy though, I'd still be curious how to open the trunk manually.

    8. #6
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      Well, antenna is repaired and VIDA shows communication with it again. Oddly enough, the trunk still doesn't open. No faults, though.

      I'm at a loss here, not entirely sure what else could be wrong. If I can find the pins for the trunk latch in the tire well, I can check continuity at least to see if the handle failed. I would be surprised if it did, though.

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    9. #7
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      Quote Originally Posted by abcdefghii View Post
      What if you're somewhere and don't have VIDA handy though, I'd still be curious how to open the trunk manually.
      It seems weird that there's no manual release without VIDA. I looked for a keyhole like my previous VW but it's not there. It could be very inconvenient to be travelling with a full car including a dog in a crate on a holiday when there's no Volvo dealer open nearby. I wonder whether there's a secret release code like there is for resetting the battery monitor which involves pushing the fog light button six times and the hazard button three times?
      2015 V60 T6 AWD Sport Suspension, ipd rear sway bar, 19 inch Bor wheels, Polestar Optimization, Premium Plus, Silver
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    10. #8
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      Yeah, I was just looking through the manual and there's no mention of being able to manually open the trunk in case of an electronic fault. Seems really short sighted is there is not one.

      Found the manual fuel door release though, pull off panel to change right side taillight bulbs, reach in and forward, it's a small green handle, about 15mm in diameter.
      Last edited by abcdefghii; 05-31-2020 at 07:02 PM.

    11. #9
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      I just logged on to get info on the same issue on my V60...following thread

    12. #10
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      Quote Originally Posted by madmike View Post
      I just logged on to get info on the same issue on my V60...following thread
      Interesting! Hatch won't open, ey?

      I'm going to call the dealership today to setup an appointment. I don't feel like dealing with this one. Time to use the CPO.

      I'll report back with the dealerships diagnosis, if any...

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    13. #11
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      Ask the dealer how to open it manually, curious if they even know.

    14. #12
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      Subscribed to this topic as we own a 2015.5 V60CC.
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    15. #13
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      Quote Originally Posted by abcdefghii View Post
      Ask the dealer how to open it manually, curious if they even know.
      Spoke to a service tech this morning, they claim it's not possible without the communication tool....

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    16. #14
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      On my 2004 Saab 9-5 wagon the hatch release seemed to be an actual mechanical release but could be electrically unlocked from the cockpit. Never really thought about my Volvo wagon hatch release but it appears to be a switch that electrically releases the latch mechanism. So no mechanical linkage. Yes, that could be problematic if there is an electrical glitch.
      2015.5 V60CC Savile Grey met, BLIS, heated front seats, convenience pkg, rubber mats
      2014 S60 T5 Premier Plus w/sport, xenons, BLIS, heated front seats, SCT w/nav (hers)
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    17. #15
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      Quote Originally Posted by emgrock1 View Post
      Spoke to a service tech this morning, they claim it's not possible without the communication tool....
      Wow. That just seems incredibly stupid.

    18. #16
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      Quote Originally Posted by abcdefghii View Post
      Wow. That just seems incredibly stupid.
      Yeah, no kidding. Of course it stopped working when I needed to unload my mountain bike.....

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    19. #17
      Junior Member meade18's Avatar
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      Any chance there is a fuse that could have blown? Googling this topic shows an older Volvo model or two where the wiring would get pinched, wear down, then trip the fuse. Obviously in that case, the wiring and the fuse would need to be replaced, not just the fuse. But it's a simple way of starting the diagnostics.
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    20. #18
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      Quote Originally Posted by meade18 View Post
      Any chance there is a fuse that could have blown? Googling this topic shows an older Volvo model or two where the wiring would get pinched, wear down, then trip the fuse. Obviously in that case, the wiring and the fuse would need to be replaced, not just the fuse. But it's a simple way of starting the diagnostics.
      I looked. Fuses for both antenna and the rear hatch button are ok.

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    21. #19
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      I have a 2015.5 V60 so I am curious about this thread as well. Silly question: emgrock1 if you were able to get it open with a procedure in VIDA, wouldn't that eliminate an electrical problem with the latches themselves? I would seem to me that the problem is with the system recognizing that you are behind the car and carrying a recognized FOB. What am I missing? This has me intrigued.

    22. #20
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      It eliminates the latch as being the issue, yes. Not the button itself, though.

      Funny enough. Dealership just called me and claimed the motor is at fault. So they ordered one and are going to replace it... We will see where this goes.

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    23. #21
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      So your hatch is motorized to open/close? I didn't think the V60s had that.
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      2014 S60 T5 Premier Plus w/sport, xenons, BLIS, heated front seats, SCT w/nav (hers)
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    24. #22
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      Quote Originally Posted by AeroDan View Post
      So your hatch is motorized to open/close? I didn't think the V60s had that.
      I didn't know that either....

      I'm just letting the dealership do their thing.

      I assume they're replacing the actual latch mechanism but I can't understand why if I'm able to pop it electronically.

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    25. #23
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      Quote Originally Posted by AeroDan View Post
      So your hatch is motorized to open/close? I didn't think the V60s had that.
      Perhaps saying it uses a solenoid to unlatch might make more sense than saying it's motorized. Unlike a door handle, I don't think there's any mechanical connection between the hatch latch and the pad you push with your fingers to open the hatch.

      What I'm wondering now is whether VIDA is the only way to open the latch if the fob and the push pad both fail? Does anyone have a higher functioning scan tool that can retract the electric parking brakes and maybe also release the hatch latch?
      2015 V60 T6 AWD Sport Suspension, ipd rear sway bar, 19 inch Bor wheels, Polestar Optimization, Premium Plus, Silver
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    26. #24
      Junior Member meade18's Avatar
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      I'm no longer able to follow exactly what the problem is anymore.

      Did we ever figure out if the rear hatch is unlocking (whether via the keyfob unlock all button, unlock hatch button, or an interior door unlock button) before trying to open it with the button above the license plate?

      Can you explain a little more about the antenna? Are you talking about an antenna that receives a signal from the keyfob to unlock only the hatch?

      Were you able to do any troubleshooting with Volvo On Call?
      Last edited by meade18; 06-04-2020 at 02:47 AM.
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    27. #25
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      Quote Originally Posted by meade18 View Post
      I'm no longer able to follow exactly what the problem is anymore.

      Did we ever figure out if the rear hatch is unlocking (whether via the keyfob unlock all button, unlock hatch button, or an interior door unlock button) before trying to open it with the button above the license plate?

      Can you explain a little more about the antenna? Are you talking about an antenna that receives a signal from the keyfob to unlock only the hatch?

      Were you able to do any troubleshooting with Volvo On Call?
      I can't say what this issue is at this point. The dealership has the vehicle and told me they are replacing the "motor". I didn't ask what that meant, I am going to ask for part numbers when I pick up the vehicle.

      To re state, I was able to pop the latch electronically with VIDA.

      For the keyless system, there is a main module (KVM) and several antennas for picking up the location of the key so as to open the door you are near.



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    28. #26
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      So, day two at the dealership. They've realized the latch mechanism worked just fine, so now a button is on order...

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    29. #27
      Junior Member meade18's Avatar
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      Quote Originally Posted by emgrock1 View Post
      So, day two at the dealership. They've realized the latch mechanism worked just fine, so now a button is on order...

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      It sounds like there are two ways to open the rear hatch when it is unlocked: the button above the plate; and VIDA. Considering they knew the button didn't work and VIDA did, my FIRST thought would be that the button is the failure point, not the latch. I'm sad it wasn't their first thought too.
      2015.5 Volvo V60 Premier T5 (2.0T Drive-E) FWD (with a new engine)

    30. #28
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      Finally got the car back. Unfortunately the dealer did not give me tons of details but from what the service advisor described, it sounds like they had to replace some wiring from the dash.

      Odd that there were no open load faults but I suppose the handle is likely a "dumb" module. In total they replaced the latch, handle and then the wiring. I have not received the documentation yet detailing parts and labor, they mailed it to me.

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