I hate upselling.
Those of you that know me from my 17-year (!) presence here on Swedespeed know that I like to do my own work when I can, but am generally very supportive of the pros in the service and warranty world. However, even I get aggravated.
At 50k miles, I no longer am eligible for free service. I did the 40k service myself. I inspected the brakes at that time and found everything in great shape except for the fact the rear pads were getting thin. "New pads at the next oil change", I told myself.
Well, along comes the recall for the door latches, so I thought that since I needed to bring the car in for that, they could do the 50k service and rear pads while they had the car. I asked for estimates.
Now, according to the service schedule, the 50k service is pretty much just an oil and filter change. The dealer quoted $245! After a few questions, they revealed they "throw in" a transmission oil change as well.
To quote the Volvo service literature: "Volvo recommends changing transmission fluid at 50k only on vehicles used for towing". My V60 leads a easy life. No towing and almost all highway miles. I don't need no stinking trans fluid change.
Then the real shocker... $720 for rear brakes and fluid! Sheesh. I'm pretty sure they were assuming they'd have to do a full-on brake service that included new rotors, but the rotors are in fine shape and absolutely do not need replacement. Perhaps they would have come to this conclusion on their own, but...
So I declined that, too, and went straight to the Tasca Volvo website and ordered a set of original Volvo pads and caliper bolts for less than $100, including tax and shipping. I figure a liter of brake fluid will cost me about $10 at the auto parts store. Maybe another $5 for a can of brake cleaner.
Bottom line... Instead of agreeing to potentially $960 dollars of work at the dealer, I will end up spending about $230 plus about a half-day in the garage.
Now, the whole experience is not a big deal for me personally because I've dealt with it many, many times in my 50 years of shade-tree wrenching, but my heart goes out to the folks who rightly or wrongly feel they are not capable of doing what I do. Yes, I have made some investments in tools, but I imagine I have saved thousands and thousands of dollars in service fees over the years. AND, with all the DIY content on YouTube these days, everyone has instant acess to the "voodoo" that happens in the service bays. (You kids don't know how lucky you are in that regard. Now, get off my lawn.)
Thanks for listening. I feel better now.