I want to share my story and perhaps get some advice/suggestions.
I have a 2019 XC60 Inscription with 5K miles. At the end of August, I noticed water/condensation in the right taillight (see pics). Not sure, how long water has been there. I did not drive the car much over the summer, and the last week of August was the first time I hand-washed the car. Took it to the dealer week and a half ago to document the issue and inquire about the next steps.
Previously, I had a service appointment scheduled for the first maintenance on Sep 17. So, I was hoping the dealer would get the part in stock and would replace the taillight. The service advisor took several pictures, said he would show them to the service manager and let me know if he needed anything else. Later that day, I got a call from the service advisor, he said that the manager told him that Volvo required particular views/photos of the taillight, so I had to come back. Went to the dealership for a second time, the service manager took a whole bunch of pictures, inspected the taillight for possible damage. He promised to open a case with Volvo the same day and assured that by September 17, they would have an answer from Volvo. So, today I stopped by the dealership to drop off the car for service. The service advisor told me that Volvo now is asking for pictures of the “internal view of the tailgate” to confirm there is no “internal damage” to the taillight. So, the catch is – if they find internal damage, then Volvo would not be covering the tailing replacement and would not cover the shop time required to remove the trim from the tailgate to get to the taillight. I asked to speak with a service manager, but conveniently he was not available. Now, I got a feeling that Volvo is trying to weasel out of covering the taillight replacement. I mean – both service advisor and service manager confirmed there was no damage to the external surface of the taillight or the tailgate, nothing was misaligned. The service advisor could not really explain how the taillight could be damaged from the inside the car without any damage to the trim or the tailgate itself. How can I be sure the tailgate was not defective from the factory? Anyways, the dealer quote for removing the trim and inspecting the taillight assembly is $210.
Now, has anyone had a similar experience with Volvo? What else can I do? File a complaint with Volvo?
Sorry for the long post. Had to vent.